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Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

2 Answers

Error message and not cooling Kenmore 795-7730

I noticed the food was warm and the motor was not on. The temperature panel had an Err message on one side and a number and letter on the other (don't remember what it was as it is currently temporarily ok). I was advised to unplug it and wait a couple of minutes and then plug it in. This worked but a few hours later it happened again. And then at 2AM I happened to wake up and didn't hear it happily running and it was the same problem. There were 2 very brief power outages two days before but there didn't seem to be a power surge. I think the computer in it has lost its mind. It will run but it does not sound as robust as before. Oh, did I mention the warranty ran out 21 days ago? I hope I don't have a $1500 doorstop. Thank you, Jacquelyn

Posted by Jacquelyn Paull on

  • Jacquelyn Paull Jul 05, 2007

    Thank you so much. I have posted the error message. It was dH and I have yet to hear the defrost clicks and pops very definitely. If it is the sensor, I think I can manage nicely should I be able to get the part.
    Jacq (Spiritcat)

  • in2deep Jan 12, 2008

    My kenmore elite has an error code of dh. Any idea what this means?I have a kenmore elite bottom freezer that has an error code of dh. It is a 795. model


2 Answers


Catriver should be able to help. The solution to my problem was indeed the fusable link but I did not have the dexterity to climb in and get to it...I fervently wish I had. The part took a week to arrive after many frustrating phone calls with conflicting answers. Then they arrived for an appointment I canceled and of course the part arrived half an hour after they left. They said the tech would call me...not. Then they had me scheduled for the next day but had not assigned a tech. Finally it was fixed...except that now the outer bottom edge of the freezer is icing up. BUY THE WARRANTY!! I got to spend $240 for a posthumus warranty. Funny the bill was about $1.50 over the $240.

Posted on Jul 31, 2007


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Hi Jacquelyn, the second part of that error code is important. Er- F5 freezer sensor malfuntion, Er- r5 refrigerator sensor malfuntion, Er- d5, defrost sensor malfuntion, Er- dH, defrost system malfuntion. So it could be any one of these. The 5 may appear as an S, or vise a versa, that depends on where ever your at. I have been finding the fuseable link in the defrost system on these models open preventing the defrost cycle. This would invlove removing the freezer back panel and removing the sensor and fuse from the evaporator. It's just a plug in. I'm not sure if that is your case but if you post the full error code, one of these nice techs at this sight will give you more insight. Catriver.

Posted on Jul 04, 2007

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Kenmore combination refrigerator and freezers combine the short- and long-term food storage options in a single unit. There are some occasions when the refrigerator compartment might appear to be malfunctioning while the freezer box stays cool. Ruling out these occasions ensures you have done everything you can to correct the problem before calling for a technician if necessary.

1.Verify that the temperature controls for the refrigerator compartment are properly configured. Tap the "^" or "v" buttons beside the refrigerator's LCD temperature display until "38," the ideal temperature, appears. The compartment could have been set too warm. Allow 24 hours for the the appliance to reach 38 degrees Fahrenheit.

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