Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Error message and not cooling Kenmore 795-7730

I noticed the food was warm and the motor was not on. The temperature panel had an Err message on one side and a number and letter on the other (don't remember what it was as it is currently temporarily ok). I was advised to unplug it and wait a couple of minutes and then plug it in. This worked but a few hours later it happened again. And then at 2AM I happened to wake up and didn't hear it happily running and it was the same problem. There were 2 very brief power outages two days before but there didn't seem to be a power surge. I think the computer in it has lost its mind. It will run but it does not sound as robust as before. Oh, did I mention the warranty ran out 21 days ago? I hope I don't have a $1500 doorstop. Thank you, Jacquelyn

Posted by Jacquelyn Paull on

  • Jacquelyn Paull Jul 05, 2007

    Thank you so much. I have posted the error message. It was dH and I have yet to hear the defrost clicks and pops very definitely. If it is the sensor, I think I can manage nicely should I be able to get the part.
    Jacq (Spiritcat)

  • in2deep Jan 12, 2008

    My kenmore elite has an error code of dh. Any idea what this means?I have a kenmore elite bottom freezer that has an error code of dh. It is a 795. model



2 Answers


Catriver should be able to help. The solution to my problem was indeed the fusable link but I did not have the dexterity to climb in and get to it...I fervently wish I had. The part took a week to arrive after many frustrating phone calls with conflicting answers. Then they arrived for an appointment I canceled and of course the part arrived half an hour after they left. They said the tech would call me...not. Then they had me scheduled for the next day but had not assigned a tech. Finally it was fixed...except that now the outer bottom edge of the freezer is icing up. BUY THE WARRANTY!! I got to spend $240 for a posthumus warranty. Funny the bill was about $1.50 over the $240.

Posted on Jul 31, 2007


Ron Marek

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Hi Jacquelyn, the second part of that error code is important. Er- F5 freezer sensor malfuntion, Er- r5 refrigerator sensor malfuntion, Er- d5, defrost sensor malfuntion, Er- dH, defrost system malfuntion. So it could be any one of these. The 5 may appear as an S, or vise a versa, that depends on where ever your at. I have been finding the fuseable link in the defrost system on these models open preventing the defrost cycle. This would invlove removing the freezer back panel and removing the sensor and fuse from the evaporator. It's just a plug in. I'm not sure if that is your case but if you post the full error code, one of these nice techs at this sight will give you more insight. Catriver.

Posted on Jul 04, 2007


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Fridgidaire refrigerator flashing error code 4

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We own a 15 year old Maytag Plus, model #RSW2700, side-by-side refrigerator. Several months ago it was leaking water onto the floor. Additionally the outside of the refrigerator, freezer side, was very...

Hello, first thing that you would check would be to remove this panel numbered 28 on this diagram click here
following your removal of the panel then you would have access to the evaporator drain coil. If you noticed any icebuild up on the drain coil this would first have to be defrosted using a hair dryer due to this is termed as a defrost issue whereas either the defrost thermostat, the defrost heater, the defrost timer or the adaptive control would have a fault and have to be tested. If you do see the ice build up message me back and I will instruct you how to test. The next area that you would look at behind that same panel is the evaporator fan motor which is part number 16 on the same diagram if there is no air flowing from this fan then the air cannot go into the refrigerator side of the unit. If the fan is working and you have no ice build up on the evaporator you would then go to the inside rear wall of the refrigerator click this link notice parts 12,13 these parts mainly 12 is the freezer damper it is a small door that is supposed to open and close letting the cold air from the freezer side of the unit into the refrigerator side of the unit. Assure that there is no ice build up on the damper door and that the door does open and close easily and is not stuck in the closed position. This damper control is located in the ceiling of the refrgierator which is part 5 on the diagram as well. If you also unscrew that entire panel that is on the ceiling is how you would access the control which is attached to the knob that you turn the refrigerator to become colder. Check to see that the fan is working in your freezer and to see if you have any ice build up first and then message me back. Also If you have any questions message me those back as well. I await your reply. Thanks

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Temperature does not go below 59 deg. refrigerator side.

Auto Damper models, The Auto Damper model refrigerator has
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A control rod and gear connect the fresh
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Turning the fresh food control knob to the
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