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If the DVD tray has been pulled out completely or manually pulled out too far and it will not retract on its own then the DVD drive is damaged and needs to be replaced. Although the DVD drive itself probably is a standard drive, on TV/DVD combo units the drive is difficult to replace and should be done by a qualified service technician or by a manufacturer authorized service facility.
Try this hold button 5 sec longer. If not DVD may be jammed in player. Some players have a release pin hole near the DVD draw. You will need a long wood/plastic pin to trigger it. Do not use metal pins. (shock)...
There are a number of possibilities, jammed gears caused by a disc or gears out of time, some have a very small loading belt located under the draw in most cases, excessive ware and tare on plastic gear linkage.
Usually, there's a pin hole beneath the tray that come out. If there is a pin hole, get a paper clip or safety pin and insert the pin or clip into the pin hole and push. That should pop the disk tray out.
My children had purchased a TV for us at Christmas time along with a 2 yr service plan and I had contacted the number that was included in the service plan to register our TV and was told just to hang onto the receipt and phone the number in the service plan if we need to have anything repaired.
Hope this helps you.