I HAVE A SAMSUNG SW-252S CD BURNER THAT CAME WITH THE COMPUTER. MAYBE 6 MONTHS AFTER I GOT THE COMPUTER THE CD BURNER STOPPED WORKING. IT DOESN'T RECOGNIZE ANY CDS, BLANK OR OTHERWISE. THE COMPUTER SHOWS THE DRIVE LETTER BUT WHEN I PUT IN A CD IT TELLS ME TO PLEASE INSERT CD. i BOUGHT A LENS CLEANER BUT WHEN I PUT THAT IN, IT DOESN'T RECOGNIZE THAT EITHER SO THAT WAS A WASTE OF 15.00. I'M HAVING THE SAME PROBLEM WITH A LITE-ON DVDRW SHW-1635S. IT RECOGNIZES AND BURNS DVDS, BUT IT DOESN'T RECOGNIZE CDS EITHER. I BOUGHT THAT TO REPLACE THE SAMSUNG, AND IT WON'T RECOGNIZE THE LENS CLEANER EITHER. ANY EXPERTS OUT THERE? I'VE BEEN BANGING MY HEAD AGAINST A WALL ON THIS ON FOR A WHILE. THE BURNING SOFTWARE THAT I USE IS NERO.
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stick a straight paperclip into the tiny hole in front a few times. This manually rotates the gears and will eject the cd tray.
If it does not still come out because of the jammed CD - you may need to use force!!
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May be there are some cable fault. Just check that the cable CD-RW to Motherboard and the power cable from SMPS attached in CD-RW is ok. Then try. If it works then fine. If not, then just format C drive(Or where u have installed the OS). Coz I've already gone through a problem like this. In that case the cables ware ok. Then I just format the C drive and install a fresh copy of XP. And works fine till now.Let me know the result.