Question about LG Digital Media Player (MFJM53)

13 Answers

Problems with LG MP3 Player (due to a mistake in the operation of the device)

Hi all: I have a problem with my LG MP3 Player recently adquired. By mistake I accidentally deleted a set of files, after that, my player didn't work anymore. I was looking into LG web site the support to solve this problem, and actually I found a set of files to "upgrade" the player. I applied the procedure to upgrade it, and now the Player is working fine (with all functionalities: Video, Music, Radio, Photos, etc) But on despite of that, I'm still have a problem every time I turn on the device, the error message is the following: Not initial file download FM37.INT. I NEED YOUR SUPPORT TO LET ME KNOW HOW I COULD GET THE FILE NAMED FM37.INT THAT THE PLAYER IS ASKING AND IN ADDITION TO THAT WHERE DO I HAVE TO COPY (INTO THE PLAYER). For your information that was the sequence of errors that I have received after I made my mistake: 1st Error: Not initial file download FM37.INT, 2nd Error: VIS loading failing 3rd Error: Font Loading Error Q02 Then I downloaded the zip file with the upgradeable version (sorry I did not find which version I downloaded) and now I just receive this message I mentioned (every time I turn on the device): Not initial file download FM37.INT My MP3 has the following features: LG FM37 (Touch Me) and Firmware Ver. S1.10EN Thanks in advanced for your support

Posted by on

  • 18 more comments 
  • georgemc Nov 20, 2007

    i've got the sama problem!!!!please help me!!!!!

  • risos Nov 29, 2007

    the same problem with my lg mp3 player

  • doonyjnr Dec 14, 2007

    I have pretty much the same problem with my jm53 8gig mp4 player. surely someone out there knows the solution. I also downloaded the firmware from the lg website but to no avail

  • Anonymous Dec 28, 2007

    I have the sane problem!!! Where can i find this file : FM37.INT????

  • hungnm Jan 15, 2008

    I have the MP3 Player FM37. After Upgrade Firmware to Ver.2.2 via LG Media Center, it does not work. Each time when power on, a text "! Device Manager code 9001 see manual". But I can't find how to fix this in the manual. Please help me

  • Justkunju Jan 25, 2008

    I am also facing the same problem when I switch on my LG MP3 player.These are the errors showing when I switch on the player:

    1st Error:
    Not initial file download FM37.INT,
    2nd Error:
    VIS loading failing
    3rd Error:
    Font Loading Error Q02

    Is there any solution for this, Pls Advice.

  • Anonymous Feb 12, 2008

  • nemesis007 Jun 08, 2008

    error q02

  • Anonymous Aug 20, 2008

    ERROR Q02

  • goozz Aug 22, 2008

    I have upgraded the firmware to 2.20 ver. The touchscreen not working well, cannot access to the music folder, video folder, setting folder.

    Try to format a few times already, reset a few times, but the problems still same.

    Please help me.

    Can I get back version 1.10 instead?

  • Anonymous Oct 09, 2008


  • Anonymous Nov 28, 2008


  • shubham tinu Dec 01, 2008

    My LG TOUCH ME FM37 becomes dead when i'm updating its firmware for mp3 player from internet, suddenly breakup in my network connection and updating was unsuccesful and it stop working from that time.

    Please help me.

    Shubham Choudhary

    11-A, D.D.A. MIG Flats, G.T.B. Enclave, Delhi-110093

  • Anonymous Dec 11, 2008

    you know where i can find a firmware for jm53 or jm52 ?

  • Anonymous Dec 29, 2008

    exacltly the same problem.. i'm so agry.. i thing i'll by an i-pod..


  • zeenbeen1234 Jan 04, 2009

    Mp3 not playing i dont know why 

  • zeenbeen1234 Jan 04, 2009

    my LG Prada ek850 not playing any mp3 anymore

  • andresca777 Feb 16, 2009


  • Anonymous Feb 18, 2009

    tengo el mismo problema con mi lg fm37 error q02

  • Anonymous Mar 09, 2009

    I have a 2 GB UP3 Player model UP-S... It's also branded with LGT-UP-S(B) on the back sticker. I reformatted the device while using it as a USB drive and killed the MP3 player as I had no idea the software to run the device was actually stored in a way where I could destroy it.

    I've poured over LG's site and have not found a single it of support docs for the device much less something along the lines of a firmware upgrade.

    I tried their chat and they told me that I've basically turned my mp3 player into a USB key... 

    I can't find the firmware anywhere online.



13 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I too have had the "Device Manager code 9001 see manual" message come up on my LG unit, after having upgraded the firmware. All my music and photos disappeared and the unit would lock up if I tried to record anything.
I decided to format the device (from the General Settings) and the error message doesn't come up anymore. All my stuff was gone so there was nothing left to lose. It seems to be working now. I hope this helps you guys too.

Posted on Feb 05, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

My media center diskette freezes when I run it. Can I download the software?

Posted on May 31, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Hola chicos no hablo ingles pero creo que esta informacion les puede servir, yo tambien tuve problemas con mi reproductor lg FM37 (MF-FM37F2S, segun etiqueta trasera) me enviaba los mismos errores que a jennyr, o sea Font Loading Error Q02, bueno me di a la tarea de investgar y he aqui la solucion, busquen el programa "LG Media Center" en cualquier centro de descarga de freeware (apoyense con el google), una vez logrado esto lo instalan en su equipo, busquen en la pagina de LG el manual de usuario, en el se detalla la informacion de como actualizar el firmware de su mp3 y es sencillisimo, solo que antes deberan formatear el mp3 utilizando el explorador de windows, lo desconectan, abren el LG Media Centr y lo conectan de nuevo al pc, y automaticamente el programa de LG Media Center lo detecta y detecta el firmware actual, les va a decir si desean actualizarlo y listo, sigan las instrucciones que en el programa se detallan.
nota: cuando vallan a instalar el formware en el reproductor es posible que les mande el mismo error que al principio y no se qiera instalar , bueno solo reseteen su reproductor utilizando un clip y lo vuelven a encender y listo comenzara el update.
importantisimo: dejen por lo menos unas 8 horas el reproductor conectado a la pc para que se cargue bien y eviten que se les descargue por completo.

Posted on Mar 13, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer


I also did a firmware upgrade and found everything gone! Lots of error messages.
However, a simple fix is to go to settings and format the device.
This will wipe all your files (they are probably gone anyway) and maybe you will need to set up new folders also (go to My Computer, open the LG device and set up new folders if needed.)
Download the files (music, photos etc) again.
PS if anyone has had success loading video files on an LG FM37 let me know. The LG media centre and the device don't seem to recognise any video formats.

Posted on May 25, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Guys NEVER upgrate the firmewall . It's a bad thing. I had the same problem and Robohobby helped me. Thank yo very much!!!

Posted on Feb 03, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I got a lg jm53 but when i come to download information via the media player it just crashes.
i have also tried to download it via Window media player same result.
I tried downloading using my computer and transferring files but my computer wont let me transfer to it ,saying i can only transfer to my E drive , but it not on there.
Any help guys.

Posted on Nov 07, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

For those FM37 Mp3 multimedia player owners who thought the radio was rubbish, because it couldn't pick up any stations, - there is a simple solution.

In "Settings" for radio, you may find that under the subheading "Regions", the setting may be "Other". That is, for regions *other than Japan or Korea.

Though I am in Australia, I changed it to "Japan", and can now listen to good reception.

So, wherever you may be, if not Japan or Korea, try one of those 2 choices, if intial reception is non existant.

I think it all has to do with frequencies.

You can also choose the sensitivity of the radio.

Posted on Oct 08, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

How can upgrade my lg cm50016

Posted on Aug 21, 2008

I fixed it **** just plug it in to computer and then press reformat. It erases all past data and now works perfectly

Posted on Jul 30, 2008

Hi me too getting the same messages on my lg touch me ask lg for help but they were as much use as a choc fireguard

Posted on Jul 28, 2008

Hi, everybody

I had the same problem, and i found this page.

Just, there is a problem, who knows chinisse jejejejej

if any body sould traslate this wold be helpfull.

Posted on Mar 06, 2008

Buy a brand new LG MP3 Player. I have the same problem

Posted on Jan 03, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Como ormatear fm37

Posted on Dec 04, 2008

1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hi, I recently purchased a Creative Zen XFi2 (big mistake). The packaged software Creative Centrale is slow and not very user friendly - I can create a playlist using the software but cannot edit the...

You can use iTunes or iMesh instead for creating a playlist and moving files, but first you will need to copy all the audio files you have from your MP3 player to your computer then use either one of the 2 software I mentioned to sync your audio onto your MP3 PLayer.
Also make sure that the Firmware of your Zen is up to date.
I hope this helps.

Jul 27, 2011 | Audio Players & Recorders

1 Answer

How can I delete multiple pictures downloaded to the mp3 by mistake

Hi onecrazymary...

Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release,right click and then click on "Delete"
Now you mp3 player should be clear of the files/songs you do not want.
This is a FREE answer, Please take time to rate me

Jul 12, 2011 | Audio Players & Recorders

1 Answer

I keep getting a message that the data base is full but when i get rid of albums it says the same. also i have bought a memory disk- clicked it in but its the same message- can anyone suggest anything...

Hi, i guess your mp3 player is malfunction. Might have been affected by Virus. You can reset it
How to reset mp3 player

How to reset mp3 player

SanDisk Sansa MP3 Players are portable devices that play music, video and share pictures. These particular MP3 players are popular options due to their use of MicroSD cards, which offer constant memory expansion by simply rotating the use of various SanDisk memory cards. As with many portable music devices, however, these players occasionally "freezes up" and needs to be reset to resume normal operation. This is a simple process that can be completed with minimal effort.

Slide the power button on your SanDisk Sansa MP3 player up.

Hold the power button on your Sansa in the up position for about 15 seconds. This action serves as a powering down of the Sansa device.

Wait for your Sansa MP3 player to restart and let go of the power button. Actions taken during your last operation since powering down normally have been deleted and your player is now reset.

Oct 28, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

By mistake I formatted the ipod (2gb). Firmware ver is LG mp3 player, QS0.3f11,cm50012

An LG MP3 player is not an iPod. Model "cm50012" is a "fake" iPod, made in China. By formatting it, you likely removed the firmware which gives it it's music playing functions. You'll need to restore the firmware.

Jan 27, 2010 | Audio Players & Recorders

1 Answer

By mistake formatted all Data including software

The software is only for Windows 98 otherwise the player is a plug and play device (Windows 2000, XP & Vista). Click here if your operating system is Windows 98.

Can you see the MP3 player on device manager?

Jul 28, 2009 | SanDisk Sansa m230 MP3 Player

1 Answer

Mp3 player restarts whenever i skip a song

try using recovery mode with the sansa.fmt file and update the firmware. this will erase all your music from the device so you will have to reload all your songs but it will probably fix the issue.

Jan 07, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

Opal mp3 player m4002

What version of windows media player do you have? if you dont have the most recent one try to upgrade it to WMP11...if that doesnt solve the problems unintall the device from device manager and try to reinstall back again..the device will be listed under device manager with exclamation mark if it doesnt install properly...what operating system do you have? do you have service pack 2?

Jan 04, 2008 | RCA OPAL M4001 MP3 Player

1 Answer

"No device found"

I have the same problem and was informed by a tech at Kenwood elec. that the mp3 player has to be put in "mass storage class mode". Can anyone tell me how to do this.

Jan 16, 2007 | Creative Labs Zen Touch MP3 Player

Not finding what you are looking for?
LG Digital Media Player (MFJM53) Logo

8,552 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Audio Players & Recorders Experts


Level 3 Expert

85222 Answers


Level 2 Expert

151 Answers


Level 1 Expert

21 Answers

Are you a LG Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides