If you are using Windows XP unplug your camera from your PC and uninstall the Kodak software. You don't need it to transfer photos to your PC. The next time you connect your camera (turn the camera on) to your computer it should recognize it and you can use Windows built in transfer software. Details are here:http://www.organizepictures.com/2006/11/5-easy-steps-to-transfer-your-pictures-using-windows-xp-photo-wizard
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