Question about Dell 962 Photo All-In-One InkJet Printer

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Printer makes a loud grinding sound when trying to print

It sounds like the gears are stripped. This is a work printer and info on whether or not there is a warranty in place is no where to be found. Any ideas on whether or not this is something fixable or do we just need to trash it and buy a new one.

Posted by Jayni Roemeling on


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john archer

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I am pretty sure there is a 90 day warranty but you should call Del to find out. You can try lifting the cover where the ink cartridges are. Look and make sure there is nothing obstructing the print head from going left to right. Also, make sure the cover holding the ink cartridge is snapped down tight. Good luck John

Posted on Jul 03, 2007


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