Printer makes a loud grinding sound when trying to print
It sounds like the gears are stripped. This is a work printer and info on whether or not there is a warranty in place is no where to be found. Any ideas on whether or not this is something fixable or do we just need to trash it and buy a new one.
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Re: Printer makes a loud grinding sound when trying to...
I am pretty sure there is a 90 day warranty but you should call Del to find out. You can try lifting the cover where the ink cartridges are. Look and make sure there is nothing obstructing the print head from going left to right. Also, make sure the cover holding the ink cartridge is snapped down tight.
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This printer had change made to some drive gears. They wear down and cause this noise. If you can find a technician to replace the 3 gears it can be inexpensive. We do it for under $150 with labor and parts.
Yes, 5100 means the carriage is not moving back and forth properly or there is grease on the encoder strip behind the carriage assembly. Grease spots make it lose count and slam into the side and grind gears. You need to clean the strip with a Q-tip moist with alcohol, but very carefully, not too much pressure on the strip.
I had the same problem with the loud grinding sound. The gears on the cartridge(s) is not turning but rather stripping creating a grinding sound. Reinstall all of the toner cartridges. If that doesn't work, pull each cartridge out and manually turn the gear on the cartridge. If the problem persists, you may need to purchase a new toner cartridge.