Question about Xerox DocuMate 272 Path-Through Scanner

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Xerox Documate 272

When scanning ..lets say a 3 page document, the scanner scans the firt page and then quits midway on the second. It just sits idiol. What do I need to do for continued scanning like the scanner is suppose to do.

Posted by Gretta Smith on

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Scanner Helper

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  • 34 Answers

Hello.

I am a Support Engineer with Xerox Scanners.

Vivek is on the right track here. The problem is likely either software or communication.

You can download the latest drivers from our website here. I have also written some instructions on the diver update process here.

As I mentioned above, the problem could also occur in the communication between the application and the scanning hardware during the transfer of the image data.

To test where this problem is rooted, you can:
*Try scanning from another application, like OneTouch. It could be some corruption in the scanning application, in which case OneTouch would operate normally. Simply repair or reinstall application to resolve.
*Check the USB connections. Try another cable (6' is standard) or another port on the back of your PC. You might also try disconnecting other USB devices while testing in case there is a conflict.
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

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  • 35 Answers

Reinstall scanner drivers and plug ur scanner in other port. Thank you.

Posted on Aug 14, 2007

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Scan multi-paged document and create a single PDF document


1. You need to install a PDF printer driver on your computer first.
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To download CutePDF printer driver (freeware) click on this link :-
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1 Answer

Scanning several pages and saving as one document


Single scan printers can be difficult in this manner.\

Consider using the OCR (optical character recognition) software that came with your scanner.

Basically the part of the software that asks you what you are scanning (picture, document, newspaper) and make sure to select document. This will enable the character recognition which will convert the scanned picture into a document that you can configure to go into Microsoft Word or Notepad or whatever. If you have multiple pages, it MIGHT give you the option to scan more than one page at a sitting. then again, it may not. In which case you might be kicking yourself for not purchasing the scanner with the auto feed attachment! Once you have made your scanned document in your word processor - READ THROUGH IT! may have converted characters incorrectly - like an "S" may be now a "$" it happens - and it will happen. When done, attach complete document to email and BOOM done.

Either this or use a fax machine :)

hope i helped!
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1 Answer

Scanner excludes front page


This is not the only solution, but this might help.

Put a blank page in as the first page and see if all of your documents scan completely.

You may need to clean the ADF. Try the following:

Cleaning the Automatic Document Feeder
You may need to clean the ADF feed mechanism if your
documents do not feed easily into the ADF, or several feed in at the
same time.
To clean the ADF:
1. Dampen a soft cloth with some isopropyl rubbing alcohol
(95%).
2. Press the ADF cover release on the top left of the scanner body
to open the Automatic Document Feeder cover.
3. Wipe the feed roller from side to side. Rotate the roller to clean
its entire surface.
4. Wipe the pad from top to bottom. Be careful not to snag the
cloth on the springs on either side of the pad.
5. Close the cover when you’re finished.
NOTE: Please be careful when cleaning the roller. The roller is
designed to rotate in one direction only. As you’re cleaning the
roller, make sure it rotates easily, and continue rotating it in that
direction while wiping it clean. Do NOT force the roller to rotate
in the opposite direction. Forcing the roller to rotate will damage
it, and may cause the scanner to feed pages incorrectly.

Please let me know if this has helped and thank you. Binary Bob

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