When scanning ..lets say a 3 page document, the scanner scans the firt page and then quits midway on the second. It just sits idiol. What do I need to do for continued scanning like the scanner is suppose to do.
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I am a Support Engineer with Xerox Scanners.
Vivek is on the right track here. The problem is likely either software or communication.
You can download the latest drivers from our website here. I have also written some instructions on the diver update process here.
As I mentioned above, the problem could also occur in the communication between the application and the scanning hardware during the transfer of the image data.
To test where this problem is rooted, you can: *Try scanning from another application, like OneTouch. It could be some corruption in the scanning application, in which case OneTouch would operate normally. Simply repair or reinstall application to resolve. *Check the USB connections. Try another cable (6' is standard) or another port on the back of your PC. You might also try disconnecting other USB devices while testing in case there is a conflict. If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
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firstly check the original paper which scanned if it was same the scanner is OK .if not continue with cleaning
second it may be need to clean inside scanner (with soft cloth clean 2 CIS/Camera).
& if you can send a photo it will be useful.
I've seen this issue happen when the wrong driver was being used. When you install the documate, it installs 2 drivers. The WIA driver (windows acquisition driver) and the TWAIN driver. Make sure that you are using the TWAIN driver.
Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
Scanning with the WIA Interface [ Fine Tuning Your Scans ]
Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL