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IPhone AT&T activation problem!!! Help!!!

Hi guys, I had not been able to active my iPhone or use it since my account on AT&T was a business account and they don't accept them. I had to wait until monday for the business support to open and change my account to individual and I am still waiting for activation. Unfortunately this is the short version of what really happened in the last 3 days, since I was transfered from one support person to the next about 20 times spending 2-3 hours on hold everyday. My question is this - did it happened to anyone else? Please let me know how to solve this fast. I don't want to spend another 3 days waiting on hold for the AT&T people, I want to know which department I need and what to tell them to activate my iPhone account. Any information will be highly appreciated, I am desperate.

Posted by Gerlad Johnson on

  • 1 more comment 
  • Gerlad Johnson Jul 03, 2007

    Thanx techman for the great article but unfortunately I am still sitting here and can't use it... I am sure there is a simple solution for this problem I just hope that someone that had a business account will be able to help me....

  • Gerlad Johnson Jul 08, 2007

    Thanx ViewFinder, I have talked to AT&T customer service yesterday after I read your solution and they said it will be activated tomorrow(monday)...
    hopefully that will be the end of it, I am tired of waiting...

  • Anonymous Mar 13, 2014

    frozen wont work pple activating my account on line vodaphone still not sorted proble over 2/3 weeks and still no phone


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Donal Botkin

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I had a similar problem (I'm an "old ATT Wireless" customer) that was solved by customer service after a long wait and two transfers. ATT greatly underestimated the initial demand for iPhone, particularly the "transition" customers. If you just signed up for a new account it took minutes; older accounts took days. The iPhone SIM card was activated quickly once a customer service person got on the line (they told me how to put the SIM in my old phone to get service), but the iPhone didn't get activated for a couple of days. It was well worth the wait!

Posted on Jul 06, 2007



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Go read this

Posted on Jul 03, 2007


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• A new wireless service plan with the carrier that provides iPhone service in your area
• A Mac or a PC with a USB 2.0 port and one of the following operating systems:
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• Windows XP Home or Professional with Service Pack 2 or later
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For more information about iPhone, including videos about how to activate and use it, go
Inserting the iPhone SIM Card
In some regions, you may need to purchase the SIM card separately and insert it into iPhone before activation. Read the documentation that comes with the SIM card for instructions.
If your carrier gave you a PIN number to use with your SIM, you may need to enter the PIN before activating iPhone.
Activate iPhone
1 Download and install the latest version of iTunes from
2 Connect iPhone to a USB 2.0 port on your Mac or PC using the dock and cable that
came with iPhone. Unless your keyboard has a high-powered USB 2.0 port, you must connect iPhone to a USB 2.0 port on your computer.
3 Follow the onscreen instructions in iTunes to activate iPhone and sync iPhone with
your contacts, calendars, email accounts, and bookmarks on your computer. A single checkmark in "Set Up Your iPhone" syncs all these items automatically. Or you can use iTunes to customize the information you sync, and to sync your ringtones, music, photos, podcasts, and videos to iPhone. See the following section.
You can disconnect iPhone from your computer after "Waiting for activation" appears on the iPhone screen. When activation is complete, "iPhone is activated" appears on the iPhone screen. This means that iPhone is fully functional and you can use all of its features.
Important: If you are migrating your current phone number to iPhone, activation may take from several hours to a day and migration of your number may take several days, depending on your location and previous carrier.
Syncing iPhone with Your Computer
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Ringtones, music, audiobooks, podcasts, and video content are synced from your iTunes library. If you don't already have content in iTunes, the iTunes Store (available in some countries) makes it easy to purchase or subscribe to content and download it to iTunes. You can also add music to your iTunes library from your CDs. To learn about iTunes and the iTunes Store, open iTunes and choose Help > iTunes Help.
Contacts, calendars, webpage bookmarks, and photos are synced from applications on your computer, as described below. Contacts and calendars are synced both ways between your computer and iPhone. New entries or changes you make on iPhone are synced to your computer, and vice versa. Webpage bookmarks are also synced both ways.
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