Lower tray won't work

Here are a couple of notes I found on the printer:

• Before printing on paper other than envelopes, make sure that the levers inside the rear cover are pulled up. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes.
• If you set [Paper source tray:] to [Auto Tray Select] on the [Setup] tab in the printer properties dialog box, the machine selects the tray automatically. (I imagine you'd have to enter printer Properties or Settings and choose a tray there.)

Your paper tray 1 paper lift motor is broken. You can still make copies from the bypass feed on the side. Switch machine of, open tray 1 slightly and load paper into bypass feed on the side of the machine. Remember to select the bypass as paper source by using the buttons under the screen or the properties of the printer driver. This is only a temporary solution, and you should contact your service centre for a replacement of the paper lift motor

Go to menu, in tray tray behaving tray1 select as unless paper load,in tray2 page size as any size.. while giving print command select printer properties, goto paper/quality select paper source automatic or tray2 & shoot print command & check...
# if you are not selected tray 1 as unless paper load, it will ask paper to load after command reached to it.
# if you are not selected tray2 as any paper size, defined paper size only it will allow to print..any paper size it will print with out questing you..

Two things to check for a problem like this:
1) Driver Settings:
If your computer's drivers are telling the machine to pull from the bypass tray it'll ignore the machine settings. You're kind of on your own here figuring it out, if you can't though then try deleting the printer from the computer and re-installing it (will default settings)

2) Manual Feed sensor:
When you put paper into the bypass try you're activating a flag which tells a sensor there's paper there, if this flag is stuck forcing the sensor to constantly think you have paper there it would always to pull from there. Find the flag, move it back and forth, hit it with some air from a can of air.

Sound like the computer printer preferences "paper source" is set to bypass if set to "auto select" select the tray you want. Also make sure type of paper matches what is in printer.
-Carl

It is pulling paper from the tray specified within the application you are printing from or the driver. For example, from Microsoft word, you would have to go into page setup and select the tray you would like it to pull from. You will also want to check which tray it is pulling from in the driver, however the application generally overrides the driver settings. Both of which override anything you program at the machine.

Are you hitting apply or just clicking ok?

Have you setup for double-sided printing?

Solution Title: How to print on COM10 envelops from the Bypass tray (PCL6) using a Windows 2000 O/S Resolution/
Solution Fixed! Did not fix. Resolution Role: Fix
Critical Message: The Envelope must be placed in the Bypass Tray face down (flap side up) and Long Edge IN. In Microsoft Word (Word 2000)

1. Under the Tools tab, select Envelopes and Labels.
2. Enter your Delivery and Return addresses.
3. Click on Options
4. Under Envelope Options; [Envelope size], select Size 10 (41/8 x 91/2 in)
5. Under Printing Options, select Portrait (LEF) - Long Edge Feed
   • As Feed from, select Tray 5 (Bypass)
6. Click <OK>

Within the WorkCentre Pro 123/128 print driver
After opening up the print driver [<Start>, <Settings>, <Printers>, double-click on the WCP 128 PCL6 driver], click on Printing Preferences under the General tab.

• Under the Paper/Output tab

Set the following features as follow:

• Job Type: Normal Print
• Paper Size: COM10
• Output Size: Same as Paper Size
• Image orientation: Portrait
• Image Rotation: OFF
• 2 sided Print: 1 sided Print
• Stapling: None
• Output destination: Center Output Tray
• Offset Stacking: None

• Under Tray/Layout

• Set Paper Source to Tray 5 (Bypass)
• Click on Bypass Tray Settings
  • Paper Type: Heavyweight (1 or 2)
  • Feed orientation: Portrait
• Click <OK>
• " on Specify Paper Type and select Heavyweight (1 or 2)
• " (Apply> and <OK>
• " <OK> again

In Microsoft Word under Envelopes and Labels, Click <Print> to send the information to the printer.

Note: This setup represents one way of printing envelopes. Other ways setting up some features in a different manner will work as well.

Solution v1.3.20.0 312637.How to Print on COM10 Envelops From the Bypass Tray (PCL6) 2006-04-05 21:57:29

Have you tried specifying the paper type and weight INSTEAD of the tray. Set the tray properties first, then print. If you leave it on auto tray it will use the tray that matches your paper type and weight.