Not holding a charge

Make sure the player is fully charged. 1. Connect the player to your computer. 2. Make sure the computer detects the player. NOTE: If needed, switch the player to MSC mode, 1. Turn device OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC. Next Be sure the battery is charged 1. Leave the player connected for approximately 2 hours to charge. 2. Disconnect the player from the PC. 3. Verify if you can turn on the player. 4. Reset the player if necessary. To reset the player: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. If that does not do it, re-seat the battery: Then try and see if it will come on with out the battery hooked to your computer, which I see you have done but did you change modes MSC to MTP . next delete the song it keeps hanging on and re-copy it back on to the player from a different folder or re-rip it from the CD and copy it into a new folder then re-copy to the player.

Make sure the player is fully charged.

• 1. Connect the player to your computer.
• 2. Make sure the computer detects the player.

NOTE: If needed, switch the player to MSC mode,

• 1. Turn device OFF.
• 2. Slide the Hold switch down to Lock (orange color showing).
• 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC. Next Be sure the battery is charged
• 1. Leave the player connected for approximately 2 hours to charge.
• 2. Disconnect the player from the PC.
• 3. Verify if you can turn on the player.

• 4. Reset the player if necessary. To reset the player:
• 1. Press and hold the Power/Menu button for approximately 20 seconds.

• 2. Release the Power/Menu button.
• 3. Press the Power/Menu button again to turn on the player.

If that does not do it, re-seat the battery: Or try and see if it will come on with out the battery but hooked to your computer.

There is a trick to charging the battery in these small mp3 players. It wont charge if it is turned on, and it won't charges if it's turned off. Here what to do...
1. plug the payer into your USB port. or wall charger
2. switch thje palyer on using the mechanical switch (on the side)
3. turn it off by either holding down the play button, or selecting "System" from the menu
4. The screen will go black and the battery will begin charging.

Unplug the Sansa from the computer. Turn it off. Hold in the REC button. Reconnect the Sansa to the computer while holding in the REC button. After 10-15 seconds of continuing to hold in the REC button, a window should pop up saying "Found New Hardware Wizard." Complete the Wizard.

-Tha Mp3 Doctor

There could be a slight problem of it being frozen so try holding down the off button for 10 or 20 seconds and hopefully it will turn off or on that could be the problem or maybe not.

It is because the e260 is not in MSC mode (where it looks to the computer like a hard disk).

Try this, this will temporarily set your e260 into MSC mode. Then download and install the firmware as per instructions (or use the Sansa Updater software also available on the Sansa site). This will then let you see a menu item to switch to MSC mode.

MSC mode instructions:

1. Turn on the e200 v2
2. Put the device in Hold (move Hold button until orange is showing)
3. Press and hold the Left Button
4. Plug the 30 pin connector into the device (be sure the USB is plugged into the computer)
5. Wait for the e200 drive(s) to show up
6. Follow instructions below and drag files to the e200 drive

http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=10357

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

try recovery mode. to do this just connect it to your computer and push the hold button so the orange is showing. next push and hold the record button and the power button. it should go into recovery mode.

I had the same problem. Place the device into hold and press the menu and mic buttons at the same time. The first time I tried it, I had no response and then I pressed the same buttons again and my e260 came back to life.
After getting my e260 to come on, I updated the firmware and everything has been working.

I have guys, I just spoke with the Sansa representative. Even if you have Windows Vista, you do not need a drive for e260 given that Vista carries that drivers for it. If you have tried the steps above, but you Sansa still did not format successfully after using the recoverty tool. This is what you do:

Set you Sansa e260 in recovery mode

- set it to hold
- hold rec
- connect to computer while you are holding rec
- device should be now in recovrey mode
- go to my computer
- go to the folder 16B format
- you will see a text file
- don't worry about
- add a new folder and name Sansa.fmt
- wait up to 2 minutes
- message on your device should say formatting
- wait a few minutes for formatting to take place
- stop the device by removing it safely using windows Safely device removal tool on bottom right corner of your screen
- disconneting your Sansa and you should see a message upgrade finished, Sansa has been restored or something like that
- Power your Sansa on, and Bwala!!! your Sansa is back to normal.

Good luck


Dante