Got laptop that is 4 years old and the cd drive has never been used, I tried to use it and it didn't work. I went to the add/remove hardware and selected the cd drive and brought up this error;
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I have gone on the web and downloaded half the internet to my computer trying to to find drivers to reinstall the cd drive, I have also tried downloading configuration info but I haven't been able to find the right things.
PLEASE HELP, any way that you can
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944 Answers
Re: not reading cd drive
This drive shouldn't need a driver seperate to windows (versions after win 95)
Here is the link to the troubleshooting in the user manual for the drive;
http://sdd.toshiba.com/main.aspx?Path=HardDrivesOpticalDrives/Documentation/2102trouble_archive2
If you have tried everything in there with no luck, then the next thing to try would be a registry cleaner/fixer. if you dont have one, there are several available with a free trial, this one is excellent (assuming you have windows XP), but there are many more;
http://www.xp-tools.com/winutilities/index.htm
If that doesn't solve the problem, then i suggest checking first the jumper settings on the drive - there should be a small plastic jumper clip across two of the terminals on the back - there should be a small picture on the drive nearby, maybe stamped into the case telling you what each possible position is - you want it to be set to SL (slave 1) or CS (cable select - if available) if it is set to master then it could possibly bring up this error.
If none of that works, then please ask again and we can talk you through the things to check in your BIOS setup, just let us know what laptop you have.
Hope this helps :)
PS - if windows XP then insert your windows cd and select repair -this can sometimes solve registry issues also :)PS - if windows XP then insert your windows cd and select repair -this can sometimes solve registry issues also :)
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Burning CD-R or DVD-R shortens the life cycle of any CD-R or DVD-R drive, while reading is generally. If you have burnt 1 disc per day, it is not surprising your DVD-RW drive is worn out.
1 detail to take into consideration: if you use ReWritable media, change them from time to time. I thought my DVD-Recorder was dead as I got a lot of non responding issue with DVD+RW media (while my computer had no problem to read these media), and finally getting rid off the old media and taking newer DVD+RW media has given the DVD-Recorder 3 more years.
I think this used to come up when there was floppy in the drive (old school). So remove any CD\DVD's and reboot. Try checking BIOS. Make sure it sees the hard drive, memory, CPU and so on. Plus verify boot sequence.
I'll repost if any else comes to mind. I know I've seen this.
Interestingly, when the drive is getting old, it can read/read CDs but not DVDs. Your case is exceptional. It more looks like a software problem as well as the type of CDs you are using. Most drives prefer using CDs with a label "CD-R" but not "CD+R". Try checking on the type you are using.
Try Resetting the autorun software for the CDs as well by: 1) Right click on CD drive in my computer 2) Click on properties 3) Choose the Autorun tab 4) Choose the "prompt me each time to choose an action" option.
it would be cheaper to get a net book and an external hard drive you can get a good one for about 200$ and an external drive enclosure for like 20 and a used hard drive for like 30-40
Try physically removing the player and fire up the laptop. Power down the laptop, replace the player and power back up. If that doesn't help, see if BIOS recognizes it. If that doesn't work, get back to me. Ron-
Sounds like more of a software problem, I've had my dvd drive only show up as a cd drive but i think that was only in windows 98? Many problems will start showing up when your disk is very full. Try deleting some old files until you have 25% free space (only 75% full) or 20% free (80 full) at the minimum, then defragment. I recommend using a 3rd party program such as Diskeeper, since windows defrag Isn't very good. If you can not free up enough space because all of your things are too important to delete, think about buying an external hard drive to back up too, or simply look for a bigger hard drive of the laptop and copy the old hard drives contents to the new one using something like norton ghost. Most likely you would need a laptop hdd to desktop hdd converter, which is like $5 or less, so you can copy the contents since laptops can only have one hard drive (usually). If you can't do this or don't want to try it, bring your laptop to a pc repair shop and they will transfer your data to a bigger hdd for you for a nominal fee. Remember, I do not guarantee this to fix your dvd problem, but it is a good idea to do it anyways to increase performance and reliability.
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