ADF noise and rollers not moving

if you are using the adf, try to check the timing of the rollers...your magnetic clutch might need some cleaning...the moving down or moving up of image is usually caused by missed timing in adf and paper...

Check the feed roller on that paper tray. if the roller is made of rubber clean it with the eraser on a pencil making sure to clear away any extra dust. the Eraser will re-surface the roller to grip better. 
Also check inside not just for blockages but sensors that may be stuck, such sensors may look like black armatures that move easily and light sensors that easily clog with dust.
Remove the print cartridge and dust out the entire paper path.

Hi travlynn2,

1. The ADF
   unit is the grey paper tray located on the top of the scanner unit.
   Check the following points if it does not feed paper, or you receive an "ADF jam" error message:
   
   


2. Check the position of the ADF document guide:
   
   
   
   
   1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:
      
      
   
   
   2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:
      
      
   
   
   3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).
      
   
   
   
   
   
   
   1. Close the scanner unit.
      
      
   
   
   2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:
      
      
   
   
   3. Test the printer by scanning or faxing via the ADF unit.
      
   
   


3. Check the ADF edge guides:
   
   
   
   
   
   
   1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.
      
      
      
   
   
   2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:
      
      Figure 9. The ADF edge guides.
      
   
   


4. Check the ADF unit feed rollers:
   
   
   
   
   1. Open the cover of the ADF by pulling up the grey lip, as shown below:
      
      
   
   
   2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.
      
      
   
   
   3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:
      
      
      
   
   
   4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:
      
      
      
      
      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.
         
         
         
      
      
      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.
         
      
      
   
   
   5. When complete, close all the covers.
      
      
   
   
   6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:
      
      
   
   
   7. Test the printer by scanning or faxing via the ADF unit.
      
   
   
   


5. Check that the ADF unit sensors are not obstructed.
   
   
   
   
   
   
   1. Open the cover of the ADF unit.
      
      
      
   
   
   2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.
      
      
      
   
   
   3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.
      
      
   
   
   4. When complete, close all the covers. Check and test the printer as explained in Step 6.d.vi.
      

Hope this helps.

Thank you for using FixYa.

Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.

You don't say what kind of printer you have.
So, I will generalize my answer.
The reason for the line using the ADF and no line with the flatbed is that the paper is moving when using the ADF. So, a piece of dirt, dust or whatever on the ADF glass will cause a line because the paper is moving over a mark on the glass. The copy made on the flat bed glass doesn't move, so no line.
Anyways, clean the thin piece of glass that should be to the left of the big flat bed glass. That will fix your problem

Step one: Check the paper in the ADF The condition of the paper or the amount of paper loaded in the ADF might prevent the ADF from picking it up and feeding it through the product.

1. Make sure that no more than 50 sheets of paper are in the ADF input tray.
2. Make sure the original is not photo paper or carbon paper. These types of originals must be loaded on the scanner glass.
3. Make sure the original document that is loaded in the ADF meets the following criteria:
   • Free from curls, folds, creases, and tears
   • Does not have staples or clips attached

Step two: Make sure the ADF pick assembly is in good working condition

1. Remove the document feeder and open the ADF cover.
2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
3. Examine the pick assembly.
   • Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
   • Make sure the stack stopper, which is located between the top and bottom rollers, fits within the double slots just above the bottom roller. The stack stopper should move freely within the double slots to flow up and down when the whole pick assembly is lifted and lowered into position.
4. Return the pick assembly to its original position.
5. When the product is turned on, the top roller will reset to its original position above the separator pad. There will be a gap between the separator pad and the top roller.
6. If there is no gap between the ADF top roller and the separator pad, press the Power button to turn off the product.
7. Wait three to five seconds and then press the Power button to turn the product on. The ADF rollers should reset to the correct positions.
8. Close the ADF cover and replace the document feeder.

Step three: Clean the rollers and separator pad

1. Remove the document feeder and open the ADF cover.
2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
3. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from it.
4. Use the damp cloth to wipe any residue off the rollers and the separator pad. If the residue does not come off using distilled water, use isopropyl (rubbing) alcohol on the cloth instead.
5. Return the pick assembly to its original position.
6. Close the ADF cover and replace the document feeder.

Step four: Detaching and re-attaching the ADF pick roller assembly If the ADF pick assembly is detached or not connected properly, follow the steps below to resolve the issue. If the ADF pick assembly works well, do not perform these steps.

1. Press the Power button to turn off the All-in-One.
2. Remove the document feeder and open the ADF cover.
3. Press the blue-green ADF-release button to release the ADF rollers from the pick assembly as shown in the figure below (the red arrow is pointing to the ADF release button).
4. Re-attach the ADF pick rollers by placing the rollers into the roller slot of the ADF pick assembly as shown in the figure below. The red arrows show the gears on the ADF pick assembly aligned on one side. The yellow arrows point to the two-catch notch.
5. Once the rollers are placed on the two-catch notch, push them in, so that the two-catch clicks into place. The photo below shows a correctly installed ADF pick assembly.
6. Close the ADF assembly and cover.
7. Turn the product on and make a copy with the ADF to check that the pick assembly works.

Sometimes paper dust, and bits of paper clog the paper sensor, you can try using a can of compressed air to blow the sensor clear. use a flash light and locate the pickup rollers, and sensor. Clean both, if you can reach them. If they are clear, then the sensor might have stopped working. Check your warranty.

www.lhsjrinc.services.officelive.com

not really familiar with this model, however, you should be able to open the cover (slightly) where the paper feeds in and you will see some rubber rollers (likely top and bottom), try cleaning these with a rag dampened with some alcohol (preferably), or water, and turning gently (do not force). If you use water, dry them afterward

if u can do it,u need a special screw driver called T10,open the adf cover fist,there u can see four screws fitted at four cornersn one at the back,unscrew them,the adf unit will come out clean it properly,n also look for any peice of paper or anything like broken plastic etc,clean it n fix, n check
thnx N

Try cleaning the rubber rollers onder the cover where the documents feed in, using a rag and some rubbing alcohol.