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please first make turn on your electrical supply for air con
and then use remote controller and find out there heat mode and select it then make your air con on heat mode ..
i hope it will work on heat mode
Probably has corrupt driver.
Try disconnecting the Camera from the USB port and reinstall
the software program. When the program asks you to connect the
camera to the USB port, do so and it should work.
Hope this helps. Bud