Sony KDS-R50XBR1 50" HDTV Logo

Question about Sony KDS-R50XBR1 50" HDTV

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Green I have a problem with green on the screen. It started in the lower right corner and top center now it shows green in all white areas. black and white movies are the worst. I did move the tv across town but it was not a bumpy ride. I contacted Sony and they suggested I try the normal adjustments but they do not work. I contacted them again and they said to call a service man. Any ideas before i call out the service man and spend the $.

Posted by Fred Trovato on

  • Beau Rivage Nov 03, 2007

    In my KDS-R50XBR1 the entire screen has gone green, showing up mostly in black and white images, which are just varying shades of yellow-green. A service guy just left, telling me it's the light engine, and he was going to look to see if Sony had a recall on it, otherwise it would be $600 for the part. Sony is certainly going to hear from me. The TV is less than a year and a half old and it has had a major failure already? This isn't some WalMart loss leader. This is supposed to be a quality device.

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Anonymous

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If your SONY KDS-R50XBR1 or KDS-R60XBR1 color screen suddenly turns green, the optical block (aka light engine) is the culprit. Don't fret because as "Leadtech" has already posted back on Jul 04, 2007, SONY is aware of this problem and has extended the warranty to replace this very part. Additionally, and aside from the class action lawsuit currently pending in district court, parts and labor for in-house service IS included.

SONY states the warranty as follows:

"As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of KDS-R50XBR1 and KDS-R60XBR1 model SXRD televisions until October 31, 2008, regardless of purchase date."

So all you have to do is:

1) Contact SONY Customer Service at (800) 222-7669 or (888) 772-7669 - Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST

2) Provide them with your model (as above) and serial number

3) Tell them your screen color is nothing but green

4) They will provide you with a case number

5) They will ask you for your zip code and provide you with one or more SONY authorized service dealers, and their contact information.

6) You contact the dealer of your choice and schedule an in-house service. Explain to them that your screen is green and you are aware that many, same tv-model owners that have had this same problem, and that the optical block is the problem.

7) The SONY authorized dealer you speak with will schedule and appointment with you, and will provide in-house service.

Regarding the service, it will take about an hour to complete. Not that it is complicated for the technician, but where the optical block is located is that is time-consuming. It sits just "behind" the bottom of the tv screen and in order to get to it, the technician will have to:

1) Remove the bottom back gray cover

2) Remove the replaceable projection lamp located on the left side of the tv (looking from the back)

3) Remove lots of phillips screws

4) Disconnect many plugs

5) Remove 3 chassis closest to the back of the tv before getting to the optical block chassis, which is located up front, just behind the tv screen

Once the optical block is replaced, you will be amazed on correct color results.

Hope this helps...

Posted on Nov 21, 2007

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Anonymous

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More than likely the optical block needs to be replaced. Sony has an additional warranty on your model. Take a look at this update on the Sony site: http://esupport.sony.com/US/perl/news-item.pl?mdl=KDSR50XBR1&news_id=185 Then contact Sony again and let them know you know about this problem. It will definitly save you a bunch of money.

Posted on Jul 04, 2007

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Anonymous

Soulution number two is exactly correct! we had the same problem with our tv, called sony for support a few times and they were having us adjust everyhting which wasnt working, the csr told us wed have to call a repairman, which we did having no choice but were delighted when he told us that there was a recall and it was covered!!

Posted on Nov 30, 2007

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