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Question about SanDisk Sansa c150 MP3 Player

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My sansa c150 2.0GB mp3 player is frozen!! nothing i do works!! I've tried taking out the battery and putting it back in, but it's still on the same screen!! I've pressed every button and held down each of them to get some sort of response and nothing happens!! I can't even hook it up to my computer because nothing happens at all, its like its not even connected! my computer doesn't even detect it and the mp3 player's screen doesn't change at all!! Please help meeeee!!!!!!!

Posted by cort xxxxxx on

  • 2 more comments 
  • cort xxxxxx Jul 10, 2007

    yeah.. I just called up the sansa people, and they said that there's no way to fix it and I have to send it back to them to get a replacement.. >_<

  • mavrick911 Nov 21, 2007

    I also have the same problem with my c140 so I returned and got a c150 but it has the exact same problem. I contacted support and they told me to format the player. I did it but that hasn't solved the problem. I'm starting to think that Sansa makes total pieces of crap.

  • Anonymous Feb 20, 2008

    Likewise, my Sansa c150 froze, was not recognized by my computer, and would only turn off by removing the battery. Nothing worked, including the Sandisk web site. What to do? Buy another? No way! Try all of the reset schemes until your fingers are sore? Been there, done that. But wait, there is a solution. Someone on this site suggested going to another site to download a firmware update but the solution is fairly complicated and not for the faint of heart. I'm talking about downloading an update that is offered as a *.rar file and extracting it. That's right, a *.rar file. The trick is to download another free program called 7zip that will take your *.rar file and turn it into a folder containing a *.txt file and a *.exe file. You read the *.txt file and follow the instructions and guess what? You have your Sansa c150 back. Keep the program folder because more than likely, your c150 will eventually "forget" some of its programming and have to be "upgraded "again. Don't be timid, what have you got to lose? And oh yes, next time choose something other than a Sandisk product.

  • Anonymous Mar 10, 2008

    Frozen c140 here (the 1gb version). It starts up with the sandisk logo, then crashes on the playback screen, both in **rmal battery use and plugged to the USB. However the windows computer detects an unk**wn USB device if i hold down the middle button while plugging it.

    ** firmware update available on sandisk's website, and ** apparent way to reset the player....



1 Answer

Aaron West

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    An expert who has achieved level 1.

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  • 2 Answers

DEFRAG IN MSC! Then check, then format.

Found here, worked for me:

search: format sansa c150

Posted on Apr 09, 2008


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My mp3 player is frozen

i am going to try and help you...just take it to the store where you got it, or take it to radio shack and try to figure out the problem...mine is doing the same thing and i am severely mad at it so just take it to an electronics store

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With the Sandisk you can just open up the battery compartment and pop the battery out for a second, then if you put it back in and turn the mp3 player on, it should work just fine. This is easier to do with the older ones that take AAA's, but unfortunately with the e250 you need a little screwdriver to remove the battery. (But the other day I used the flat part of a piece of jewelry; you can use whatever you have :D )

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Have you tried taking out and reinserting battery? That worked for me.


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all you have to do is let them run out of battery

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Sounds like it may be frozen.

Press and hold the power button for 30 seconds, then try turning it on.

If that doesnt work, remove the 4 screws on the back and take out the battery. Leave it out for a minute or two, then put it back in place and try powering it on.

Best of Luck.

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Press and hold the volume up + key and the select button to perform a "hard reset" Best of Luck.

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For Sansa or Sandisk problems, contact This site is dedicated to Sandisk products and can help you. Good Luck
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