Remove ALL ethernet cables, Uuplug Wireless/Router, if applicable. Unplug AT&T modem, remove battery, if applicable, wait 30 seconds or so, replace battery, plug in , wait for selftest, plug in Wireless device, wait for selftest. Reboot computer.
Testimonial: "It answered my question but did not solve my problem. The original problem is that we changed from Suddenlink wireless to ATT Uverse in a real estate office. I have one agent whose laptop shows it is connected to an unidentified network. She cannot access internet, so can't print email, etc. She seemed to have a problem with an "expired lease"? I have done the ipconfig release and renew thing, but it gave a 24 hour window before it expires again. Seems that is not the problem either. I know just enough to be dangerous....thank you anyway for your reply. I may have to break down and call someone. "
Why is the agent connecting to a unidentified network? Why not connect to your network? I'm a bit confused? Expired lease? Is she leasing the Laptop?
Let me get this stright. The problem is with the Agent's Laptop, not the wireless? If you supply the Laptop's OS perhaps I can help. A general procedure would be Open the Network and Sharing Center, click on Connect or Disconnect, Select YOUR wireless, click on connect, enter your Security Key (password). Am I missing something?
Yes, it is with one agent's laptop. 9 others connect with no problem. Her laptop evidently sees the ATT wireless connection, because it says connected, and that the signal strength is excellent. It goes through the process of identifying but eventually says unidentified, Yes I have done all of what should be normal process, but it just doesn't solve any problems
On the Agent's Laptop Open Control Panel, Internet Options, click on Connections tab, Lan settings, select Automatically Detect settings.
Make sure All the Laptops Windows and Manufacturer's updates are current.
What is the Agent's Laptop and OS?
sorry for the delays..I work on her laptop for a while and then go back to other work.. She has a Toshiba with Windows Vista. I am off work now until Monday when I will look at it again, I will decide Monday if I just need to call someone in, Thank you so much for your efforts. I believe all updates were current. I will double check that on Monday.
×
159 views
Usually answered in minutes!
×