Have connected camera to computer with USB cable. Trying to transfer pictures using the software that came with the camera. Has worked for a year or two just fine. Now it won't transfer the pictures. Message says "initializing" 4%. After several minutes the camera shuts off and transfer never takes place. Camera is in live view for taking pictures. Have to keep turning it off and then back on as the view screen goes blank after about a minute.
First, Try and install the HP software again. Uninstall the software first and reboot the pc. Then reinstall software. The memory chip maybe have currupt pictures, so format the chip using the camera. You manual should tell you how to do this. Second, Turn the camera on and let the battery run all the way down. This may take some time, maybe a day. Then charge it back up for a day. I hope this helps you out. Let me know.
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