Question about GoVideo VR3845 DVD Recorder/VCR

6 Answers

GoVideo VR3845 Hello, I just recently started to experience a problem with my unit. When I try to insert a DVD or a blank DVD I get a message : "UNKNOWN DISC PLEASE CHECK DISC AGAIN". I have tried several DVDs several times with no success. I've had this unit for some time and had no previous problems with it. This just started recently. What can I do? Thanks George

Posted by George Mischenko on

  • 14 more comments 
  • Anonymous Nov 02, 2007

    when i insert dvds my unit says unable to read disc.i have used a cd/dvd laser cleaner and it played but, movies still won't play.

  • SpencerAmy Nov 08, 2007

    Recently my VR3845 will not initialize new DVDs to be able to record on them. It runs through the process then will not read the initialized DVD. It just keeps cycling until I finally have to remove the disc.

  • PaliTom Nov 22, 2007

    Same problem. EVERY disk I insert gives "UNKNOWN DISC PLEASE CHECK DISC AGAIN".
    1. recorded a disk and finalized it. worked perfectly.
    2. recorded new disk using only half the space, watched that program BEFORE finalizing - perfect.
    3. Took same un-finalized disk and began another session to record another VHS program to the unused portion of the disk. After pressing the "stop rec" button on remote, the deck stopped recording and displayed, "writing file, please wait".
    4. The deck then seemed to be stuck in this, "writing file, please wait" mode for at least 20 minutes. I could not make the machine respond in any way or even turn off. I then powered off the deck by holding down the power button until the machine turned off ( like shutting down a mac computer that is frozen).
    5. NOW the machine rejects all disks and gives the same "UNKNOWN DISC PLEASE CHECK DISC AGAIN" message for ALL disks I insert INCLUDING new blanks, the disk I was in the middle of recording AND the original disk that I burned and finalized, whick worked perfectly.
    6. This deck has copied dozens and dozens of disks for me previously with no problem.
    !!!!!!!!!!!!???????? HOW CAN I RESET THIS MACHINE ???????!!!!!!!!!!!!!!

  • rmzllc Dec 04, 2007

    I have the vr3930 model and have the same unknown disc problem.

    I also have stuck video recording, which means, if I am watching a recorded show selection 4 on my unit, the picture just freezes. I can't stop, eject or anything. I try to reset the unit or just unplug it. I actually lose the show or the disc. So frustrating.

    I also have a problem with recording a program. When I pause my unit in order to cut out advertising commercials the unit soon defaults to stop recording altogether. I have to hit the record button again, which causes another new region to record. It just isn't worth it to edit a show while recording.

    All of the problems spoken about on your units is happening to my unit.

    GO Video went out of business and stuck all of us without support.


  • Anonymous Feb 10, 2008

    When a disc is put in the DVD player a message says"incorrect region code" and the disc is rejected. Have tried to figure out how to plug in the correct code without any success.

  • Anonymous Feb 28, 2008

    Unknown disc Please check disc again

  • Anonymous Mar 18, 2008

    no matter what type of disc, commercial, finalized, partiallly recorded etc, the disc is eventually spit out as "unknown disc"--had worked fine until now, and the video portion still works--is there anyone out there who fixes these machines in the Oakland CA area

  • Anonymous Mar 28, 2008

    unknown disc reboot - shutdown -still plays photos and music and the vhs is working fine. vr3845 combo

  • TIREDMECH Apr 17, 2008


  • sassygirl32 Apr 18, 2008

    I am having difficulty w/my go video is not reading the discs when I insert one into the dvd portion of my is not even reading a disc cleaner...what can I do?

  • Emily Calloway Apr 25, 2008

    my unit is not reading the disc. I receive a message that no disc is inserted. What do I do?

  • aremos Aug 11, 2008

    Am having same problem. Did anyone ever get a solution to this problem?

  • Italiana3 Oct 07, 2008

    I keep getting error msg does not recognize my disc. I have had this for two years never had this msg before. I have bought new discs but continues to give me this error msg. Unable to copy VCR to any dvds. Help

  • palcalone Oct 25, 2008

    I insert a dvd and it says no disc i try another and still the same reasponse

  • rmvanhorn Nov 18, 2008

    i have the same problem. Every time i put in a DVD it ejects it and says "Unknown disk please check disk again" . I put in cd or cleaner disk and it accepts it but not dvd's.

    Can anyone help? I can't seem to reach anyone at Go Video. This is really frustrating

  • Anonymous Dec 08, 2008

    Same as everyone else that now DVD's do not function and only plays CD's. I tried to get information from Go-Video but I never even got a response. Don't buy their products because they provide no support. This is a firmware problem and they should have it as a download fix



6 Answers


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I have had this problem on and off for several months and recentlydiscovered that shutting the recorder down and restarting it solved the problem. I now have to restart after initializing a disc and after finalizing a disc or it will give some sort of error message like unknown disc or copy protected, unable to record.

Posted on Dec 03, 2008



Don't buy any products made by govideo

Posted on Sep 15, 2008



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Junk it, thats what you do with most of the electronics you buy anymore.They dont want you to fix it.

Posted on Jun 06, 2008


There Are No Solutions Offered Here for Our Problems with GO Video Units.

Is there a tech at fixit that could kindly respond???


Posted on Apr 06, 2008

  • bigtool Apr 19, 2014

    You can try cleaning laser pick up,use duster spray, if that dont work then the laser is bad and you have to replace the laser pick up and that mite be tought to find a replacement laser pick up.



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This tech support is worthless. There are lots of questions but no answers! Who set this site up??!

Posted on Apr 05, 2008


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I too have this problem, will read regular CDs but no DVDs. I get the sme message, then the disc ejects. Is there a RESET function?

Posted on Sep 07, 2007

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2 Answers

Trying to record to disc from VHS After recirding 8 copies, it now reads "Unknown disc, Please check disc" This is a Go-Video VR3845 Unit.


I answered this question previously and the solution remains the same;

how long have you been using the player and has it ever accept blank DVD-R discs in the past.

The problem might be as a result of weak laser (lens) or the blank discs inserted might not be compatible with player.

When the laser(lens) of a player becomes weak, it will not be able to read blank discs. It only takes a very strong laser to read/accept blank discs. If it happens that the laser (lens) is the cause of the problem, then it means you will need to replace the laser (lens) to a brand new one to be able to read blank disc. Though the player might be playing DVD and CD, note that blank disc is stronger when it comes to reading from the laser (lens), it requires sharper laser. I hope you understand this.

So, insert a CD into the player and observe if it will play.If it plays, then its obvious that your laser is very weak.

Concerning the incompatibility issue, I hope you are aware that there are various kinds of empty DVD discs such as DVD +, DVD -, DVD RW. Try any of this empty DVD discs as one of them as to be compatible with this DVD recorder.

Amongst the two topics discussed above, one has to be the cause of the problem. So its up to you to figure out which is the cause of the problem.

I hope you understand the above....

I wish you good luck.

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I bought the VR3845 on a whim, at a local Costco because of the DVD/VHS combo feature and the price. After 7 months the VR3845 suddenly wouldn't read DVD's anymore, even ones I'd recorded the night before. The GoVideo Web site was of no help and I'm now facing wasting hours of my time to get a replacement or my money back, assuming I can.

Other "features", you can only switch recording channels at the minute. That means you record, say 8pm to 9pm on channel 5, but you can't program the unit to record from 9pm to 10pm on a different channel. The programming interface will only let you start the next recording on a new channel at 9:01PM, so you lose the first minute of your program.

At the end of a programmed recording session the VR3845 automatically shuts off. If you're watching another channel while recording, suddenly all you see is static until you power up the VR3845 again.

Sorry Man but this thing just isn't worth it I would take it back.

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I had the same problem "unknown disk, please check disk". Tried the reset method described in the owner's manual (power off, unplug and wait 5 seconds). This did not work.

I then put the unit into the setup mode (press set-up on the remote.) I selected "Factory Settings" under the general category and then chose "Set". These reset the unit and it seems to be working okay now. Hope this helps.

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