Printer will not print

Hi,

Change the paper. It uses a thermal printer and the colour is in the paper.

There are various responses regarding the operation of the printer on the Omni. Use the following to guide you through resolving this problem. Terminal Response Probable Cause Action Taken No Receipt
Prints Terminal is out of paper. Load paper and/or verify that the paper is installed correctly. Motor on printer is defective. Have terminal serviced. For Vx-6xx terminals only, insufficient charge remaining in the battery to complete the print operation. Check battery status and recharge if neccessary. Receipt Feeds,
But Nothing Is
Printed On It Not using thermal paper. Ensure thermal paper is being used. Thermal paper loaded upside down. Ensure thermal paper is being fed from underneath the roll, as it will only print on one side of the paper.

If the printer does not work properly:
• Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation. (For Vx610 terminals only.)
• Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
• Verify that the printer roller and paper roll dust cover are properly installed.
• If the problem persists, contact 775-358-2922 hope this help : - )

I am not an expert, but in my experience, the printer door is the problem. Try applying pressure while it is printing. If it prints better, it may need to be replaced.

You need to make sure the new terminal has the printer setting turned 'on'. Because there are MANY different software platforms used by processors, there can be many different ways of accessing this setting on the terminal. Call your processor's Help Desk and have them check the settings. NOTE: you can't simply plug in a terminal and have it run... every terminal must have software downloaded to it containing your account information and settings in order to work with their system.

Also.. I'd suggest getting a new terminal anyway as the Zon JR XL and the Tranz 330 (and 380) terminals are no longer Class A certified. Processors are ending support for these terminals because of certification and PCI Compliance issues. If you find your printer needs replacing, just look at picking up a VX-series terminal (with built-in printer) and you will be good to go for years. Good luck!

Thermal paper has only one print side, take the paper out and flip it to the other side.

First off, verify that the printer is powered on. This may be a basic thing, but many, many people don't realize that the printer either was turned off accidentally, or the power plug came loose.

Check that the cable connecting the terminal to the printer is securely connected at both ends. If this doesn't resolve the issue, pull the and check the ends of the plug on the cord at each end to make sure that the pins inside are not bent.

If you are running a Verifone printer, you can run a print test to make sure the printer is working by turning the printer's power off, and then while pressing and holding the paper feed button (green button on top) turning the power back on. The printer will start printing test characters (you can release the button when it starts printing). To stop the test, just power the printer off again and then back on.

If the above suggestions don't fix the problem and it was working fine at an earlier date - you most likely have a bad printer. You can also contact your processor's Help Desk and have them check to make sure the settings on the terminal and/or printer didn't changed somehow.

Hope that helped!

I do not have a pictur eor video but it is not difficult. Open printer door, place paper in printer with the paper coming out towards the keys of the terminal from underneath the roll. Pull slacked paper over keys of terminal and shut printer door.

Once you "Batch Out" or do a "Settlement" on your credit card terminal you have cleared any/all transaction info from the terminal and cannot print/reprint/void any of the transactions. Detailed reports can be acquired from your processor in most cases.

which one ? i have tried all also the cable i have is a serial 25 pin female so i got a adapter to serial male still wont print can anyone help ?p250 to pc windows xp