My HP 4280 will scan but there is no destination in "scan to"

Step 1: Configure Windows Mail.

http://windowshelp.microsoft.com/Windows/en-US/help/00e419ef-fee2-472c-ad02-b14331571a521033.mspx

OR

http://www.apluskb.com/scripts/How_do_I_configure_Windows_answer3578.html


Step 2: Go to IE>Tools>Options>Programs>Email> Select Windows Mail

Step 3: Set Windows Mail as the default e-mail program

1. Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail.
2. Click the Tools menu, and then click Options.
3. Click Make Default next to This application is NOT the default Mail handler. If the Make Default button is not available, then Windows Mail is already set as your default e mail program.

Step 4: Populating E-mail program as scan to destination

1. Open HP solution center.
2. Click on Settings.
3. Go to E-mail Settings.
4. In the E-mail settings box, select the e-mail program to Windows mail and click apply.

Step 5: Change the Setting “Scan to” in Solution Center

1. Open HP Solution Center, if it is not already open:
• Windows VISTA: Click Windows Icon, click All Programs, point to HP, and then click HP Solution Center.

HP Solution Center opens in a new window.

1. In HP Solution Center, click Settings, and then click Scan to...Setup. The Front Panel Destination List Setup window opens.
2. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button. The program moves to the Front Panel Destination list.

Note: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.

1. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.

5. Check the functionality.

Hi

To resolve this issue I need to know the operating system, but however as you did not provide it I will assume your operating system to be Windows XP and provide this below troubleshooting steps.

Solution:
-----------------
Step 1.

Try copying form front panel and if copying doesn't work, check for the hardware issues with the scanner. If copying is fine then perform below steps.

Try scanning from Windows internal scanning drivers to confirm if the All-in-One is detected in the computer or not.

Step 2. Scan using WIA
-----------------------------------
To isolate the issue I suggest you to try scanning from the Windows Image acquisition (WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If the scanning is successful, proceed with step 3. If scanning was not successful then I request you to perform the step given in step 4 and then perform step 3.

Step 3: Manually check for Digital Imaging Monitor and populate the destination list
---------------------------------------------------------------------------------------------------
The digital imaging monitor must be running for the scan to function to work. The digital imaging monitor normally appears in the system tray in the bottom right-hand corner of the computer screen, next to the time.

If the digital imaging monitor appears in the system tray, go to the section Populate Destination List.

Please follow these instructions to resolve Scan from Front panel of All-in-One unit issue:

1. Click the Start icon.

2. In the Start Search text box located above the Start icon, type msconfig and then press Enter.

3. On the User Account Control window, click Continue. The System Configuration window displays. Click on the Startup tab.

6. Search the list for the digital imaging monitor, the file name will be hpqtra08.

7. Recheck the box for hpqtra08.

8. Click Yes to restart Windows.

NOTE: If hpqtra08 is not on the list in the Startup tab, this indicates that the driver was not correctly installed. Uninstall and reinstall the driver.

9. Populate the Destination List with following steps:

a. Open the HP Solution Center.
b. Click on Settings --> Scan Settings --> Button Settings.
c. In the window opened, select "Scan to button" tab
d. Click the Destination List tab.
e. Click on each of the programs you want to appear in the scan to list.
f. Click the Add button. This moves the selected programs to the Front Panel Destination List.
g. Click OK.
h. Now try the scan to function from the all-in-one.

To save the above changes I request you to perform steps given below as Dest test.

Perform the dest test:
----------------------
1. Close all applications including HP Solution Center.

2. Open and run the DESTTEST file from the location:
C:\Programfiles\hp\digitalimaging\bin\Under Destination:

a. (Optional) Set the Category for the Destination List scroll
down menu on WEB_APP.

2. On the 5th option "Close Dest Test After sending to Destination", put a check mark and click on Save Results Before Exit.

3. Click on Exit in the bottom.

4. Now Open the HP Solution center, Click on Settings -> Scan Settings & Preferences -> Scan To Setup.

5. You will see all Button settings on the right side under the front panel destination List. In Case If not, click on Restore Defaults, click on Apply and click on Ok.

6. Push Scan To button on the unit you will see all the Destination List on the unit. Select the appropriate one.




Yours Sincerely...
Roger

Hi

I am providing you steps for Windows XP if your O.S is other then please reply.

Solution ;

Try copying if copying is fine then Scan through WIA.

If the scanning is successful, proceed with step 3. If scanning was not successful then I request you to perform the step given in step 4 and then perform step 3.

Step 3: Manually check for DIM
The digital imaging monitor must be running for the scan to function to work. The digital imaging monitor normally appears in the system tray in the bottom right-hand corner of the computer screen, next to the time.

If the digital imaging monitor appears in the system tray, go to the section Populate Destination List.


NOTE: If hpqtra08 is not on the list in the Startup tab, this indicates that the driver was not correctly installed. Uninstall and reinstall the driver.

9. Populate the Destination List with following steps:

a. Open the HP Solution Center.
b. Click on Settings --> Scan Settings --> Button Settings.
c. In the window opened, select "Scan to button" tab
d. Click the Destination List tab.
e. Click on each of the programs you want to appear in the scan to list.
f. Click the Add button. This moves the selected programs to the Front Panel Destination List.
g. Click OK.
h. Now try the scan to function from the all-in-one.

To save the above changes I request you to perform steps given below as Dest test.

1. Close all applications including HP Solution Center.

2. Open and run the DESTTEST file from the location:
C:\Programfiles\hp\digitalimaging\bin\Under Destination:

a. (Optional) Set the Category for the Destination List scroll
down menu on WEB_APP.

2. On the 5th option "Close Dest Test After sending to Destination", put a check mark and click on Save Results Before Exit.

3. Click on Exit in the bottom.

4. Now Open the HP Solution center, Click on Settings -> Scan Settings & Preferences -> Scan To Setup.

5. You will see all Button settings on the right side under the front panel destination List. In Case If not, click on Restore Defaults, click on Apply and click on Ok.

6. Push Scan To button on the unit you will see all the Destination List on the unit. Select the appropriate one.

Hi

As you have not provided me the O.S information I would still like to perform few basic troubleshooting steps.



Step 1:
Populate the Destination List with following steps:
a. Open the HP Solution Center.
b. Click on Settings --> Scan Settings --> Button Settings.
c. In the window opened, select "Scan to button" tab
d. Click the Destination List tab.
e. Click on each of the programs you want to appear in the scan to list.
f. Click the Add button. This moves the selected programs to the Front Panel Destination List.
g. Click OK.
h. Now try the scan to function from the all-in-one.

To save the above changes I request you to perform steps given below as Dest test.

Step 2: Perform the dest test:
----------------------
1. Close all applications including HP Solution Center.
2. Open and run the DESTTEST file from the location:
C:\Programfiles\hp\digitalimaging\bin\Under Destination:
a. (Optional) Set the Category for the Destination List scroll
down menu on WEB_APP.
2. On the 5th option "Close Dest Test After sending to Destination", put a check mark and click on Save Results Before Exit.
3. Click on Exit in the bottom.
4. Now Open the HP Solution center, Click on Settings -> Scan Settings & Preferences -> Scan To Setup.
5. You will see all Button settings on the right side under the front panel destination List. In Case If not, click on Restore Defaults, click on Apply and click on Ok.
6. Push Scan To button on the unit you will see all the Destination List on the unit. Select the appropriate one.
For pictorial representation on these steps, please visit below URL:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00280633

Yours,

Roger

In order to resolve the issue you have to configer the mail on your computer if you are using Windows Vista you have to configer the Windows Mail, if you are using XP then you have to configer either Outlook express or Microsoft Outlook. FOR VISTA OPERATION SYSTEM ================================== Step 1: Configure Windows Mail. http://windowshelp.microsoft.com/Windows/en-US/help/00e419ef-fee2-472c-ad02-b14331571a521033.mspx OR http://www.apluskb.com/scripts/How_do_I_configure_Windows_answer3578.html Note: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address. Step 2: Go to IE>Tools>Options>Programs>Email> Select Windows Mail Step 2: Set Windows Mail as the default e-mail program Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail. Click the Tools menu, and then click Options. Click Make Default next to This application is NOT the default Mail handler. If the Make Default button is not available, then Windows Mail is already set as your default e mail program. Step 3: Populating E-mail program as scan to destination Open HP solution center. Click on Settings. Go to E-mail Settings. In the E-mail settings box, select the e-mail program to Windows mail and click apply. Step 4: Change the Setting ?Scan to? in Solution Center Open HP Solution Center, if it is not already open: Windows VISTA: Click Windows Icon, click All Programs, point to HP, and then click HP Solution Center. HP Solution Center opens in a new window. In HP Solution Center, click Settings, and then click Scan to...Setup. The Front Panel Destination List Setup window opens. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button. The program moves to the Front Panel Destination list. Note: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window. 5. Check the functionality.

You need to install the complete software from HP Website or use the link belows:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1140783&prodNameId=1140778&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem=ma-38114-4

After downloading and installing the complete software you need to set-up scanner.
Using steps and i m sure your issue will be resolved.

To program the Scan To button:
Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above steps.
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

After installing the printer software you need to program scanning software.
Below are the steps to program scanning software:

To program the Scan To button:

Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above steps.
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

After installing the printer software you need to program scanning software.
Below are the steps to program scanning software:

To program the Scan To button:

Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above steps.
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

Hi,
As i understand that you u r able to print and copy fine which ensure that there is no issue with the connectivity and scanning device.
However next troubleshooting comes in picture is software as per you have mentioned that yoiu have downloaded and installed the complete software couple of times still the issue persists.
In that case we need to Programn Scan to option in the printer software and on your all in one.


HP LaserJet 3050, 3052, 3055, 3390 and 3392 AiO Printer series - How to Program the Scan To Button and Create New Destinations
Information
The Scan To button must be programmed before it can get used. However, some destinations are programmed by default if the all-in-one is directly connected to the computer.
Details
To program the Scan To button:
Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above step
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

By default, the HP all-in-one sends all scans to the HP Photo & Imaging Gallery for you to preview. Suppose that you want to scan your photos directly to email instead. To do this you will need to modify the destination assigned to the front panel scan button. Here is how to do it:

1. If you have not already done so, open the HP Director and click Settings , point to Scan Settings & Preferences , and click Scan to… Setup . The Button Settings dialog box appears, with the Destination List tab on top. The HP all-in-one automatically inventories your computer and lists all the possible scan destinations for you in the Available Scan Destinations list.
2. Using our example of scanning directly to email, select the Email destination in the Front Panel Destination List and click the Move arrow to move it to the top of the listing.
3. Click OK to save the new destination setting and close the dialog box. All of the scans you do using the HP all-in-one front panel buttons will now be sent directly to your email program, instead of to the HP Photo & Imaging Gallery.
4. Click Scan Picture or Scan Document in the HP Director to scan using your new settings, or click a Scan button on the HP all-in-one front panel.

also
Setting a default scan profile Use the following steps to apply a scan profile to all future scans.

1. If you have not already done so, open the HP Director and click Settings , and click Scan Settings and Preferences .
2. Click one of the following, depending on the type of scan profile:
   • Scan Picture Settings
   • Scan Document Settings
   • Button Settings The corresponding dialog box appears. If you chose Scan Picture Settings or Scan Document Settings , the Scan Settings tab is on top. If you chose Button Settings , the Scan Button tab is on top. All of these tabs have the setting you need, Apply Scan Profile .
3. On the Scan Settings or Scan Button tab, click Apply Scan Profile and select the scan profile that you want.
4. Click OK . The scan profile that you selected will apply to all future scans for the scan type that you selected.