How I can load factory image to my player, where I found the files and what are the steps to load the image. I already to steps on Solution # 3 to downgrade the Firmware, didn't work...
Try resetting the unit. press down on the power/menu button for 15 seconds, and when the pinwheel turns off, wait ten seconds, the turn it on with the HOLD icon in place, and push and hold the record button while it turns on. this will usually bring you to the recovry mode. then you must plug your sandisk onto you rcomputer, and wait for it to tell you when to unplug it. I f this does not work, go to the store that you got it from, and tell them. They will usually happily replace it, but if they don't, then call sandisk, press four for MP3 SUPPORT, and talk to them about it.
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