Question about Konica Minolta magicolor 2500W Laser Printer

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Service call Message

Printer has message. Service call 17H and will not work

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  • Anonymous Feb 27, 2009

    Fab sorted out our konica minolta bizup with your advice, was going to cost £58 call out from an engineer

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Hi. A 17H error indicates that there is a toner rack rotation failure. There is a good chance that at least on of the toners is not seated right and that is keeping the rack from rotating right. If you can select "remove toner" on the display that is on your printer, remove all of the toners, then select "install toner" and reinstall all of them. Also, you will want to check for any physical damage or anything that may be jamming up the toner rack. There could possible be a piece of paper jammed in the right side of the rack. Hope this helps. Good luck.

Posted on Jun 30, 2007

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Posted on Jan 02, 2017

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1 Answer

17h error, paper comes up the back and stops gives this error


Error 17H is a rack rotation failure:
The toner cartridge(s) may not be sitting correctly, which would be the easiest fix - otherwise you have to carefully examine the inner workings of the printer itself, to see what is causing the rack to get jammed or slowed down at some point along the way.

Nov 20, 2010 | Konica Minolta magicolor 2400 Laser...

1 Answer

I have a 'service call 17h' error condition and was about to use some FixYa instructions that worked last time but this time i am unable to get past first-base, i.e. i cannot remove the OPC drum cartridge...


open the front door and remove the waste toner bottle and transfer belt. use a flat bladed screwdriver in the small hole at the 10 o'clock position of the hole where the toner cartridges are installed. this now allows you to rotate the toner carousel slightly to free the OPC drum and remove it. you will probably find that a toner is not in its slot correctly and jammed against the drum causing the error 17h. use the release mechanism to rotate the carousel and remove all of the toners. check them for any damage, also the OPC drum, power up the printer and refit the parts as requested on the display, being very careful to put the correct toner in the correct slot.

Aug 07, 2009 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Service Call: 17H Call Technical Support


refix ink cartridge and check there is not paper jam .

Apr 21, 2009 | Konica Minolta magicolor 2300DL Laser...

1 Answer

17H Service Required


Hi,

Please follow the solution in the link below. Also as you putting in the cartridge always check for loose toner in the area and on the cartridge itself as this can block the sensors.

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=74,E=0000000001343666831,K=8485,Sxi=0,Case=obj(3510)

Niallbt

Mar 29, 2009 | Xerox Phaser™ 6115MFP/D All-In-One Printer

1 Answer

Fatal error 17h


17H is the Rack Rotation error. If your toners are not rotating correctly, or if you have the wrong type (IE 2400 series toners in a 2500 series printer) you will get this error.

Feb 18, 2009 | Konica Minolta Magicolor 2530 DL Laser...

1 Answer

Where are the toner cartridges in magicolor 2300 dl


FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing
rack rotation

open door, remove waste toner box then you have to find a small switch in left side and push it wit screwdriver or something, then you can rotate the toner rack manually. then install the waste toner box again and power up printer.

Sep 01, 2008 | Konica Minolta magicolor 2300DL Laser...

3 Answers

Fatal error 17H


FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing rack rotation

<Remedy>

Electrical components for detection of the malfunction
Rack motor (M2)
Rack clutch (CL1)
Rack home position sensor (PC4)
Master board (PWB-A)
Controller control board (PWB-P)

Rather than try to explain in more detail i can forward you the service manual (4.17mb) if you update with an e mail address

Jun 05, 2008 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Minolta 2300 dl laser printer fatal error 17H


had printer for approximately 2 years. Used daily in office setting. today the printer tried to print, then just stopped and it said fatal error 17H in the window. We cleared paper jam and rebooted, gives the same error message. Anything we can do?

Apr 14, 2008 | Konica Minolta Magicolor 2530 DL Laser...

2 Answers

Service Call 17H


had this message 17H after unpacking the Magicolor 2300 W.

Here's the step by step way to fix it, done with the help of an online technician on the phone.

Cause : one of the toner cartridges was unproperly installed in factory, or went loose during transport, so the whole toner rack is out of synch.

Solution : manually take out and reinstall ALL cartridges and reboot.
Time : 10 mins

IMPORTANT 1 : turn off the printer and UNPLUG it as you need to "erase" the error from its memory.
IMPORTANT 2 : this is a manual intervention, byp*ssing the electronic-*ssisted way to replace cartridges. As such, there's a risk to damage the unit.
IT'S YOUR CALL :D

How (you need to use the printer parts'names in the small manual):

1. Take out the waste toner bottle.
2. Release the transfer unit release blue lever clockwise to upper position (11:00)
3. Pull out the OPC drum cartridge and hide it in a box away from ambiant light
4. Now the fun part....
5. The toner cartridges are to be pulled out through the oval hole in the upper left corner. PLACEMENT IS CRITICAL.
Chances are there's not a cartridge ready to be pulled out as the rack is out-synch, u probably see 2 cartridges through the hole.
You need to manually rotate the rack for each cartridge BUT YOU MUST ACTIVATE ITS FREE-WHEELING FOR THAT.
DON'T FORCE THE ROTATION, YOU CAN DAMAGE THE UNIT.
6. About 1 inch to the left of the hole, there is a tiny rectangular hole with a circle button inside.
Use a flat screwdriver to push this button about 1 inch inside and hold it there.
(You know you're doing well if you can rotate the rack with one finger, almost like a bike's wheel...)
Then you can manually rotate the rack and take out each cartridge. AGAIN PLACEMENT IS CRITICAL, DON'T TRY AND FORCE OUT THE CARTRIDGE.
7. Take out all 4 cartridges.
8. Put them all back again, make sure you respect the color code (ie. C cartdrige is C slot, etc.)
9. Put back OPC Drum, etc.
10. Plug the printer and restart it.

That worked for me, the blue cartridge was indeed loose, no more 17H.

Best regards,

Taipan

This message was edited by taipan on 6-3-05 @ 2:52 AM

Also read that you could try turning the machine on and hit the change toner button. If it lets you change toner, then remove all the toner cartridges and install them again and see if that clears it up.

Dec 27, 2007 | Minolta magicolor 2400W Laser Printer

1 Answer

Incorrect cartridge fatal error 17H


Replace with OEM cartridge

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Oct 18, 2007 | Minolta magicolor 2350 Laser Printer

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