My dishwasher (GSC3400G00WW) stopped draining last week. It doesn't seem to progress to the drain cycle at all at any point in the process even though the timer progresses. It seemed like a timer problem (and a serviceman + ge phone support pointed me to timer problem) so I replaced the timer. No good.
I pulled out both filters (back of tub, middle of tub) to search for gunk. Not much. I extracted the piston assembly and it appears to be healthy.
I let it run through the entire cycle and it just keeps up the healthy k-chunk-kchunk-kchunk rinse sound the ENTRE time. This stinks of timer problems...but what are the odds that my newly purchased timer would have the same problem as my 3+ year old timer?
Argh.
Any help would be much appreciated.
I considered trying to work my way to the rear of the unit but was a little intimidated by understanding how the cover comes off...I see about 6 screws but it doesn't seems like it would add up to successful removal. I figured I'd test to see if the pump is getting electricity (something I've never done before) and if it is, I could eliminate the timer.
I hear talk of some solenoid thing, and have seen a picture of it, but don't understand how to find it or what it's purpose is. I'm a newbie.
If I should check the drainage hose, I honestly need some direction on how to test that...all I can fathom is that I would blow in it, but that doesn't seem to do much.
Thanks,
John
Thanks for the solution...however, I am still not understanding how to get to the solenoid? It sounds like it's under the entire unit? Do I have to take the whole casing off of the unit? I mentioned in my original post that I'm a bit lacking in understanding in how to find the solenoid.
Thanks, JohnThanks for the solution...however, I am still not understanding how to get to the solenoid? It sounds like it's under the entire unit? Do I have to take the whole casing off of the unit? I mentioned in my original post that I'm a bit lacking in understanding in how to find the solenoid.
Thanks,
John
ARGH...sorry...I mistakenly said the problem was solved...it's not...I need some clarification for your post, cartriver. It sounds like what you said is likely the problem, but I need a little more kid-glove treatment. :)ARGH...sorry...I mistakenly said the problem was solved...it's not...I need some clarification for your post, cartriver. It sounds like what you said is likely the problem, but I need a little more kid-glove treatment. :)
Great, thanks catriver! Probably will get to it Monday or Tuesday. I appreciate your time, insight, and effort!Great, thanks catriver! Probably will get to it Monday or Tuesday. I appreciate your time, insight, and effort!
Alrighty...I'm starting to see things and enjoy this. Sorry if you have to handle me with kid gloves too much, but I appreciate your patience. (The good news is, maybe this will help others by seeing it broken down to steps that even I can do!)
Problem...I can't seem to understand which part of this moves. In my picture I've labeled the solenoid 1, the shaft coming out of it 2, and the white plastic wedge thingy 3. I'm guessing 3 moves, but I can't seem to get it to budge.
I plugged it in and slowly rotated the timer until I heard the thunk and watching the solenoid the whole time, nothing happened. Maybe it was just the thunk of the inner detergent door opening?Alrighty...I'm starting to see things and enjoy this. Sorry if you have to handle me with kid gloves too much, but I appreciate your patience. (The good news is, maybe this will help others by seeing it broken down to steps that even I can do!)
Problem...I can't seem to understand which part of this moves. In my picture I've labeled the solenoid 1, the shaft coming out of it 2, and the white plastic wedge thingy 3. I'm guessing 3 moves, but I can't seem to get it to budge.
I plugged it in and slowly rotated the timer until I heard the thunk and watching the solenoid the whole time, nothing happened. Maybe it was just the thunk of the inner detergent door opening?
Wow, Catriver, thanks so much. I'll update you Monday or Tuesday or when I can get my hands on the part. You're a rock-star!Wow, Catriver, thanks so much. I'll update you Monday or Tuesday or when I can get my hands on the part. You're a rock-star!
Catriver, thank you so much. All is fixed and working smoothly. I am ready to take on the world now. I can't thank you enough!
I laughed when I got my replacement solenoid. It's so obviously fried beyond belief. I plan on taking apart the old timer to see what might have gone wrong with it.
For anyone else who has to remove/replace the solenoid, the most difficult part was removing the little metal cap to the shaft which turns the white plastic wheel. But that seemed to be the first step (took me a couple hours...should I admit that?) and the only hard step. It was a slam dunk otherwise.
Thanks!!Catriver, thank you so much. All is fixed and working smoothly. I am ready to take on the world now. I can't thank you enough!
I laughed when I got my replacement solenoid. It's so obviously fried beyond belief. I plan on taking apart the old timer to see what might have gone wrong with it.
For anyone else who has to remove/replace the solenoid, the most difficult part was removing the little metal cap to the shaft which turns the white plastic wheel. But that seemed to be the first step (took me a couple hours...should I admit that?) and the only hard step. It was a slam dunk otherwise.
Thanks!!
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878 Answers
Re:
John, usually when the piston nut assy. fails the dishwasher will still drain but it will leave some water in the dishwasher. The next step would be the drain solenoid. Sometimes when there is a bad timer it will send too much voltage to the solenoid and burn it up. On the left side of the motor you will see it. A white 2 pronged harness going to it. It will have a white cam and linkage on it. You should be able to move it up and down with a little pressure. ( from wash to drain). If you advance the timer slowly to the drain position you should hear a distinctive click as it switches to the drain position. You can also put a meter on the solenoid. Probe it in on the harness. Then while advancing the timer see if you can read 120V going to it while in the drain position. If you have the voltage and the solenoid is not switching, then there is the problem. If the solenoid is working the next thing would be the drain hose. If you have a siphon break at the sink, start there. If thats clogged it will prevent a drain. Catriver.
John, You are just going to remove the toe panel, 4 screws and it will come off. Thats the panel just below the door. You will be looking right at the motor and seloniod on the left of the motor. Do the checks I posted and let me know...Catriver.John, You are just going to remove the toe panel, 4 screws and it will come off. Thats the panel just below the door. You will be looking right at the motor and seloniod on the left of the motor. Do the checks I posted and let me know...Catriver.
John, the selonoid looks like it's fried. The black gunk on the piston. It overheated and this looks to be the whole problem. When you order a new one it will come as a kit and it's very easy to install. Good trouble shooting cat. Catriver.John, the selonoid looks like it's fried. The black gunk on the piston. It overheated and this looks to be the whole problem. When you order a new one it will come as a kit and it's very easy to install. Good trouble shooting cat. Catriver.
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https://www.ifixit.com/.../Does+not+drain+the+water+at+the+end+o... iFixitThe dishes seem clean, but the water from the last cycle remains in after it has stopped. ..... noticable cracking noise when the machine was triying to drain the water.... to purchase a timer unnecessarily and they usually won't take them back.
Checking a Drain and Circulating Pump in a Dishwasher ...? 4:17www.youtube.com/watch?v=oLPBlkIsB5sMar 26, 2010 - Uploaded by ApplianceHelpOnlineIf your dishwasher doesn't pump out or will not wash watch this video. ... GE Nautilus Dishwasher wont run - fills water and doesnt drain - motor ...How to repair a dishwasher, not draining - troubleshoot ...? 6:18www.youtube.com/watch?v=rO19zoOyNHAFeb 26, 2014 - Uploaded by AdamDIYHow to repair a dishwasher, not draining - troubleshoot Whirlpool ... awhile but now blade on grinder won't spin. what should be my next step? thnx ... from the bottom to access the water pump. but this was much simpler and it worked. thanks. ... If I manage todrain it now, I'll do what this video instructed :).
Tia The above answer would be helpful but I’m trying to get my dishwasher to drain & this makes the dishwasher do some type of cycle & doesn’t drain at all... pls advise
This sounds like a heating element issue, If the water doesn't get warm it just keeps trying to heat but won't advance past this point until it has reached a set temperature. You dishwasher may or may not be fitted with a thermal overload that may have tripped, Unplug the dishwasher, Remove the lower kick panel and look for a small circular metal sensor with 2 or 3 wires on it attached to the basepan of the dishwasher, Check to see if it has a red button in the middle and if it's there push it then re-assemble and try again, otherwise it's a visit from the serviceman unfortunately.
The problem may be in one of several places, here's a list of things to try, starting with the easiest and progressing to more difficult:
1. Run your hand around the bottom of the pool in the dishwasher looking for paper or cellophane that may be covering the screen of the drain.
2. Disconnect the drain hose from under the sink (get a bucket and rags) looking for a clog at that point of connection. Run the dishwasher drain cycle while you have this hose pointed into a bucket - if nothing comes out, the problem is between points 1 and 2.
3. Partially remove the dishwasher so you can get to the drain hose where it connects to the dishwasher. Temporarily put another drain hose on it, with the other end in a bucket. Run the drain cycle of the dishwasher. If it comes gushing out, the drain hose is clogged. If it still won't drain, your will need some disassembly of the drain & pump.
good luck,
Al K
I would run the heated dry cycle a few times to try and get rid of that residual water, then restart the cycle and see if it work now. If it still is a problem try cleaning out the drain line behind the dishwasher, this is a very common problem with draining. If not that then might need a valve or if you have a new garbage disposal you need to punch out a peice of the plastic or it wont drain. Hope this helped, good luck
Check disposer plug. If a garbage disposer has been recently installed, it is possible the disposer drain plug was not removed. The drain plug is a plastic piece in the disposer that blocks the hole where the dishwasher hose connects. Also check the hose connected to the disposal. Mine apparently had a kink in it. When I straightened the hose the dishwasher drained at full speed (I recently had a plumber re-route a hot waterline. He must has bent the hose). Hope this helps. If not go to the GE website. That's where I found my answer.
Thanks for the solution...however, I am still not understanding how to get to the solenoid? It sounds like it's under the entire unit? Do I have to take the whole casing off of the unit? I mentioned in my original post that I'm a bit lacking in understanding in how to find the solenoid.
Thanks,
John
ARGH...sorry...I mistakenly said the problem was solved...it's not...I need some clarification for your post, cartriver. It sounds like what you said is likely the problem, but I need a little more kid-glove treatment. :)
Great, thanks catriver! Probably will get to it Monday or Tuesday. I appreciate your time, insight, and effort!
Alrighty...I'm starting to see things and enjoy this. Sorry if you have to handle me with kid gloves too much, but I appreciate your patience. (The good news is, maybe this will help others by seeing it broken down to steps that even I can do!)
Problem...I can't seem to understand which part of this moves. In my picture I've labeled the solenoid 1, the shaft coming out of it 2, and the white plastic wedge thingy 3. I'm guessing 3 moves, but I can't seem to get it to budge.
I plugged it in and slowly rotated the timer until I heard the thunk and watching the solenoid the whole time, nothing happened. Maybe it was just the thunk of the inner detergent door opening?
Wow, Catriver, thanks so much. I'll update you Monday or Tuesday or when I can get my hands on the part. You're a rock-star!
Catriver, thank you so much. All is fixed and working smoothly. I am ready to take on the world now. I can't thank you enough!
I laughed when I got my replacement solenoid. It's so obviously fried beyond belief. I plan on taking apart the old timer to see what might have gone wrong with it.
For anyone else who has to remove/replace the solenoid, the most difficult part was removing the little metal cap to the shaft which turns the white plastic wheel. But that seemed to be the first step (took me a couple hours...should I admit that?) and the only hard step. It was a slam dunk otherwise.
Thanks!!
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