When I plug my Sandisk into my computer it says "A problem occured during hardware installation. Your new hardware might not work properly." So I followed the computers instructions and went to Add Hardware tried to do it manually and it says "the device cannot start code 10".I uninstalled the "usb mass storage device" and restarted the computer and then plugged it back in and it said the same thing. My Sandisk worked a week ago but now it started giving me trouble. It cant be the Sandisk because it works in most other computers. Why wont it work in mine? my computers a Dell if that makes a difference. Whatever, I hope its fixable.
I had the same problem. I solved it by following these steps:
1. Unplug USB cable from computer
2. Press "MENU" on sansa device
3. Go to "Settings", then go to "USB" on sansa menu
4. Select "MSC," by pressing white circular button
5. Press "MENU" to exit the menu
6. Plug USB cable into computer
According to Sansa instruction manual, selecting the MSC option does this: "Use mass storage class mode (can be useful for older computers)."
MAKE SURE YOUR SANDISK IS PROPERLY CONNECTED TO YOUR COMPUTER THEN-GO TO YOUR START MENU-CLICK ON CONTROL PANEL-THEN CLICK ON SOUND SPEECH AND AUDIO DEVICES ON THE BOTTOM CLICK ON PORTABLE MEDIA DEVICES AND FOLLOW THE STEPS YOU COMPUTER GIVES YOU. GOOD LUCK AND I HOPE I WAS ANY HELP TO YOU.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
when i plug in my TRANSCEND 4GB USB DRIVE,i got the connecting tone,connecting msg(found new hardware:mass storage device And finnaly problem occured during hardware installation,your new hardware might not work properly).ssuppose if i unplug it i can hear the removing tone.PLs help me to resolve this.........
The sandisk is still recognize by computer when plug in right? if that's the case try to , Right click on any part of your desktop screen then click on New shortcut , then on the box type in F: then click ok, after that check if you can now access your sandisk using the shortcut that we have created.
Most likely why that isn't working correctly is because your usb port on your computer is most likely bad... I know someone who had the same problem and once she plugged the player into another usb port it worked like a charm.
Right click on My Computer, Choose Properties from the drop down list, then click on Device Manager.
Down the list, there will be Universal Serial Bus (USB) controlers. If this selection isnt expanded already, click on the + icon next to it.
In the list that pops down, there will be an entry called IPod and it will have a yellow question mark on it. Right click on this, choose properties and then click on update drivers. Follow the install wizard and then voila! It will be installed.