Every time I turn on the power I get a message on the screen telling me to turn the power off and then on again. When I do this the message repeats and repeats and I cannot use my camera. My battery is fully charged.
It is just possible that vibrating the camera can free the lens mechanism. Put the camera on a towel on top of the washing machine for a couple of minutes, or take it for a drive. If this does free the mechanism, whatever it has shaken free is still in there somewhere, so even if the camera seems to be working fine it is worth getting it serviced anyway or the problem will probably reappear. Hope this helps, Dinoza is right - there is little that you can do inside yourself without serious risk of destroying the camera completely :) PS If you need us to find you a service centre, please post back with your general area and we should be able to find one close by.
From sony support site "The error TURN THE POWER OFF AND ON AGAIN will be displayed if the lens assembly is not operating correctly. Ensure fresh batteries are installed or make sure they are fully charged and then try turning the camera off and then back on. NOTE: If the error message still occurs, service may be required." I think you can pass on checking the battery. obviously your lens mechanism is somewhat busted (usually this happens when a camera is on and put in the pocket then the zoom button gets pushed and the lens tried to move with no avail, or sand that got into the mechanisem), and you'll have to get it repaired. However, If you are handy or daring :-) you can often clear the problem by removing the lens assembly and using compressed air on it to blow any grit out of the way. To dismantle the actual assembly can be really asking for trouble as they can be mongrels to put back together. But if you're methodical and have a good memory you may be lucky. I'm sorry there's nothing I can tell you which is DIY. Use your warranty if valid. Good luck D.
Hi,
Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.
If the issue persists, service may be required.
Thanks for contacting FixYa
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When I tried the power on again I got the same message and I did notice that nothing opened on the lens. Before I contact sony repair, are there any other possible solutions?
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