My player won't play music anymore.

I had this same problem. However, when I called the mfg. they were closed. I set my player, without the battery installed, aside and called again first thing Monday morning. While I was on hold. I placed the battery back in the player and plugged the player into the computer. WaLa! it came on!! I stayed on hold for 20 min. (Monday a.m. is their busiest time, try Tues.!)The very nice c/s rep. told me that leaving the battery out for 40+ minuets will reset the player. If for some reason this does not work for you, they will email you the firm ware to reinstall in your player. 1-254-224-0222 customer service.

I'm having the exact same problem with this player. I noticed a problem with the player a few days prior to it freezing up. The player would constantly cycle through the "searching" and "sorting" files process but would not complete it. Now it does nothing put display the ilo logo.After reading other reviews on this site I have decided to see if Walmart will take it back. I highly advise anyone who thinks about buying this product not to do so. It may seem like a bargain in the beginning but it is throwing money away.My player worked for less than 2 months.