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Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
If these instructions were not clear enough, let me know and I will send you DETAILED instructions.
You can find the manual here:
http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX2820_FAX2920_MFC7220_MFC7225N.pdf
If you need additional assistance, please let me know before you rate this solution.
Ed
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It seems that you're sharing your home phone line with your Lexmark fax machine. You can adjust the "pick-up" ring from the printer operator panel by pressing the Setup button > Fax Setup > Ringing and Answering > Pick Up On > select your preferred number of rings before the fax answers. Please note: If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
Should you still need assistance, please leave a comment to my response and I'll get back to you. Should this resolves your problem, your rating will be greatly appreciated.
If you have an answering machine on the same phone line you need to use the answering machine menu to set the phone to answer at 4 rings and the fax to answer at 6 rings.Another thing that will work is a phone line just for the fax.Sometimes a fax modem card inside your tower or a usb fax modem is needed.I think in your case the machine is picking up phone ring first instead of the fax signal which is different.
You need to set your phone to pick up later than the fax machine. set it to pick up on the 4th or 5th ring, set the fax to pick up at 2 or 3. Better yet, get a distintive ring # set up by your phone co. then the fax will only recognize that ring.
I have a HP Officejet J6480 All-In-One and needed the answering machine and fax to be on at the same time. I called the help line at HP and they said I needed another phone line into the home but I tried this and it worked.
First I got a different phone number for the fax machine - they do this for no charge at my phone company. This is not another physical line into the home - it is just another phone number with a different ring - it rings 2 fast rings for the fax machine instead of the phones regular one ring. I set the answering machine built into the phone to pick up after 4 rings and I set the fax machine to pick up on 2 rings. Be sure to set it so the fax pick up number of rings are less than the answering machine pick up number of rings.
It worked for me. Hope this works for you too.
When you ring it from your biz line, does it pick up? If you're using a high speed dsl line, you'll need to put the machine where a normal phone would go. You should be able to ring the machine using our cell phone. If the machine indicates an incoming call, but still doesn't pick up, check the settings and make sure it isn't set to manual instead of automatic fax pickup.
I normaly set all my fax machines on fax only,but I change my incomming ring count to more than 7 rings,but less than 11 rings,this allow you to have time to answer you call before it goes to fax.But you can set it for manual.
Press the "receive mode/resolution button untill it show on the display-manual,fax only or ansering.
Yes you can use the fax and answering machine when you are out of the office.
Set you answering machine to pick up after one ring,the message must not be longer than 15 sec.
If you leave set your receive mode to answering mode
First this is a good machine, I use the same one and have my fax setup for the same thing. If you have a (TAD) Telephone Answering Device first you have to set up your phone to pick up before the fax, do this by setting the phone to pick up on three rings and the fax to pick up on four. Go to Menu/Fax/Setup Receive/Ring Delay. While there make sure Easy Receive is on. The machine itself will distinguish between regular calls and facsimiles and will display this info at the time of the call on its LCD screen, make sure you are using the line connection and not the phone connection. Hope this helped.
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