Question about SanDisk Sansa E280 MP3 Player

2 Answers

"Synchronize to continue your subscription"

I have a Sandisk e280 and I like to download books from the library to listen to. I just started doing this and now this message comes up...."Synchronize to continue you subscription". I purchased my MP3 player from Dell. It came with the Rhapsody/Sansa Media Disk. All I want to do is be able to listen to my books. I would like to stay away from Rhapsody to download because they have no books. I use "Over Drive" to down load Audio books from the Omaha Library but now I cannot listen to them because I need to synchronize my MP3 Player....can you help? I have tried using Windows Media...doesn't work. If I rip CD's borrowed from the library and sync it to the works but that message keeps comming up it I download it on "Over Drive" to my computer then transfer to my MP3 Player. I need major help......Please advise.

Posted by Jami Patao on

  • 2 more comments 
  • Anonymous Mar 13, 2008

    Can't play music bought and downloaded from HMV on my Sansa e280 because of synchronize to continue your subscription message. Downloaded music tracks and the license onto comuter first, then copied the music files (drag n drop) into Sansa.

  • Cyrena Mar 27, 2008

    I am getting the same error message when I try to play audio books dowloaded with Over Drive. I don't have a Rhapsody account or Rhapsody software installed. Is there any other way to get rid of this error message?

  • tandamccombe Jul 09, 2008

    We have the same problem. We complete format the player and reinstall all our music through Rhapsody to Go. It works fine for maybe a day or 2 and then we get the message again. We've gone through all the channels with Rhapsody and Sansa to try to get this fixed and it always reoccurs.

  • df665 Nov 12, 2008

    I am getting this message, but I haven't used Rhapsody. I have simply burned CDs to my computer and then synched them to the Sansa. What should I do?



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I had the same problem. Some else suggested listening to the book on Overdrive for a few seconds (I did about 30) then transferring the book to the e280. This worked for me.

Posted on Feb 19, 2009



To get rid of that message, you need to connect your Sansa to your computer and open the Rhapsody software to "deauthorize" your Sansa (assuming that you're not going to be using the Rhapsody service). The following URL gives you two options on how to deauthorize your device (look at the bottom section of the page):

Posted on Jul 11, 2007


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I have a message on my sansa clip that I want to get rid of so that I can continue to listen to my book. I can't listen till this is straightened out. It says synchronize to continue your music...

Audible books are protected, you can copy them into device, but you can't play them (...subscription...appearing ). You must use audible manager to sync audible books.
You should delete audible books that make pop up a message " synchronize to....", otherwise, your device always pops up the message when it meet the audible books.

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I have downloaded audiobooks from library, message to synchronize

Maybe you do need to synchronize. Some websites, require you to synchronize the files before you can play them. It is just their way of locking you down to their rules :D.

Aug 25, 2009 | SanDisk Sansa m240 MP3 Player

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Synchronize to continue your music subscription?

Go ahead and hook your mp3 player up to the PC and hit the sync tab in Windows Media Player. Disconnect it safely and try playing one more time. If that fails, remove the audiobooks completely from the Sansa and reload them.

You might also want to double-check Sansa's website - it seems that one of their firmware upgrades related to Audiobook play.

-Tha Mp3 Doctor

Dec 04, 2008 | SanDisk Sansa m240 MP3 Player

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Synchronize to continue your music subscription

You will need to sync the deivce to Rhapsody or whatever msuic svc you have been using. If the subscription has lapsed, you will not be able to use the songs anymore.

Nov 27, 2008 | SanDisk Sansa e250 MP3 Player

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Here's the deal with WMA files - once your subscription expires (or really,  the license on the WMA file expires) - you will have to renew your music service subscription or the song will no longer play on your device. 
Use Mp3 format songs - they'll never give you this problem.

Aug 26, 2008 | SanDisk Sansa e250 MP3 Player

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Synchronize my m240

The "please synchronize" error refers to the license for the library audio book you have on your device.

You will need to contact the content providers to troubleshoot the license issue.

Best of Luck.

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3 Answers

Synchronize to continue your music subscription message

I received the same error message. When you download a file from a subscription service, such as an audio book from a public library, you usually have to open the file on your computer first, which I believe, "activates the subscription" with the appropriate license. Some of the services pop up a screen telling you that your license is activated, but others, such as Overdrive, seem to do this automatically. When I downloaded a book and transfered it to a Sansa c240 mp3 player, I received the "synchronize" error message, but when I went through the above procedure and transferred to the mp3 player, no problems, and no error messages. [email protected]

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