Question about Philips HDD082 MP3 Player

4 Answers

"START DEVICE MANAGER"

My mp3 wont connect to the computer when i hook it up. alls it says is ' start device manager' how do i do that, when nothing pops up on my comp when i connect it?

Posted by Anonymous on

  • Anonymous Jun 29, 2007

    okay. so i did what u told me 2 do.
    but nothing came up as not working properly.

  • Anonymous Jul 01, 2007

    okay. thnx.
    i'll try it out.

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4 Answers

Anonymous

I tried Solution #2 and it worked. Thanks for your assistance!

Posted on Jan 10, 2008

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Anonymous

Well, after many hours of fooling with this, I fixed my problem. I tried so many things, I'm not sure what worked. But, try this: 1. insert the cd that came with your mp3 2. in my computer, open up the "PhillipsGoGear" then the "Device Manager". Double click on firmware. 3. copy and paste the FWImage.mif to the "MY C Drive" (that is what my internal mp3 drive was called} 4. reset the unit by holding play and volume up. My player's screen changed to the mp3/computer data transfer image, and everything is working perfect now. Sorry for the comment about the waste of money player. They have problems, but they do sound awesome. geoela

Posted on Aug 01, 2007

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Anonymous

I have the same problem. A tech at Phi;;ips told me to throw it away. It was not fixable. What a waste of $150.00. A piece of crap mp3. Don't buy Phillips. Player is crap and tech support is just as bad. geoela

Posted on Aug 01, 2007

Anonymous

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  • 247 Answers

Depends what OS your computer has. For XP, you do Start_Settings_ControlPanel. In control panel, Open "System" In "System", click first on the "Hardware" tab, then on the "Device Manager" button. The layout on other Operating systems is sometimes a little different, so you might have to fiddle a bit.with the instructions to get there. Once in Device Manager, with the MP3 player plugged in, you need to start looking at the various entries for the player. There are quite likely to be at least three - one under "Disk Drives", one under "Storage Volumes", and one (USB Mass storage device) under "Universal Serial Bus Controllers". Right Click each in turn and select "Properties". Hopefully this will reveal which of the virtual devices isn't working properly, and clicking the associated "Troubleshoot" button will offer you a way ahead. A.

Posted on Jun 28, 2007

  • Anonymous Jun 30, 2007

    Very odd. The pc must have seen it in the first place (albeit sensing something wrong) - otherwise you wouldn't have got the original "Start Device Manager".

    Next step is probably to try plugging the player into a different pc, and checking whether it gets detected. If it doesn't, that would suggest a fault in the USB interface on the MP3 player.

    A.

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1 Answer

Need help on repairing my Phillips gogear mp3
As far as opening the Philips Device Manager - if it won't pop up automatically, then on a computer running Windows XP, you can go to Start (on your desktop) --> All Programs --> Philips --> Philips Device Manager to open the program.

Mar 21, 2009 | Philips GoGear HDD6330 MP3 Player

2 Answers

Wont come back on!
What OS are you using?
I know that it is not fully compatible in Vista.
1) Try using an XP machine and plug it in there, in any case, reformat the MP3 player using FAT.

2) Try uninstalling all software for your MP3 player from your PC and reinstalling it.

3) Here is something else you might want to try:
Try doing a soft reset.
  1. Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
  2. Then switch on the GoGear using the Power On/Off key.
This is soft reset, your songs will not be lost.


4) If all else fails, it's time for a factory reset:

  1. Connect the GoGear to the AC adapter and to your computer.
  2. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC.
  3. Select the REPAIR tab on the dialogue box and then click "Repair" to start repairing.

    IMPORTANT: All music & content of your micro jukebox will be erased once the repair function completes. 051028091949_1746.gif 051028091949_1747.gif
  4. When repair is complete a dialogue box will pop up; click "OK" and unplug the GoGear from the computer. 051028091949_1748.gif
  5. Follow all the on-screen instructions to complete the repair.
  6. The Device Manager will close automatically once the success message is displayed. Close all opened applications and then unplug your GoGear.
  7. Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual.
Hope That Helps!

Dec 12, 2007 | Philips GoGear HDD6330 MP3 Player

1 Answer

PSA128max mp3 player problem
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Mar 10, 2009 | Philips Nike PSA200/17 (128MB) MP3 Player

1 Answer

Phillips 30gb will connect to computer but wont sync anything
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Feb 26, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

WONT COME ON
Make sure the hold/lock switch is not activated.
If it is not, then try a different USB port on your computer.

If you get the same result:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Jan 01, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

Wont turn on
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Nov 09, 2008 | Philips SA5125/37 MP3 Player

3 Answers

RCA TH1602 MP3 Player
As you plug the device into the computer, hold down the Play button. Leave it held until you see that it is installing new hardware (something like ROM initializing). If this doesn't work, you may need to add devmgr_show_nonpresent_devices=1 to your environment variables (search that variable to find how if you don't know) and then in the device manager go to view and show hidden. Make sure the device is not plugged in and then remove all references to it in the device manager (any grey USB MSD or HID is what I removed). Now plug in the device while holding in the play button. I had to reboot to complete this part. Now you should be able to load the firmware (this was required here, it will format the device so there will be no files on it, including the ones that it shipped with).

Oct 15, 2008 | RCA TH1602 MP3 Player

1 Answer

Philips sa920017
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Jul 14, 2008 | Philips SA920017 MP3 Player

1 Answer

Frozen while connected to the computer?
try going on to sandisk website, then download the new software
for your player, update then hook up the player to the computer!

May 11, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Not connected ?
lolz same bloody problem with both mine n mah sis's...
they should fix this **** fast...
or put a patch out or sumthing...

i installed
plugged it in n got jack for response
i reinstalled (many many times)
updated comp...
tried other devices (which worked excellently)
nuthin wrkz

have all teh requirementz 2

meh **** happens right?
we want a patch!!!!

Dec 30, 2007 | Creative Labs ZEN V Plus MP3 Player

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I get error message one or more files are missing when I hook my gogear HDD082 up to my computor. Unable to repair or upgrade please help.

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