I contacted Kodak at 1.800.235.6325 option 14 and the part number for the remote control is 3F9766 @ $2.52. You need to contact the support number to order it.
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Connect the frame to you computer via the USB cable. Your computer
should see the frame as a removeable storage device (new drive letter)
if there's memory on the frame to store images. If not, then get a
cheap memory card or USB key for $20 and put the images there.
1. Turn the frame off. 2. Unplug the power cable from the wall outlet. 3. Remove any memory card or flash disk from the frame. 4. Connect the power cable directly to a wall outlet. 5. Turn the frame on. 6. Use a paper clip to press the button inside the pinhole on the back of the frame.
If after trying the above steps and the frame still have the same problem, then we need to send the frame in for a repair as per warranty guidelines.
Your frame will be repaired per warranty guidelines.A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required.If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.
You may try to upgrade firmware at www.kodak.com/go/downloads and there is an instructions in the page. Also, you may try to use a different memory card and see if it will do the same.
Use a paper clip to press the button inside the pinhole on the back of the frame.
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