The printer/scanner is connected to my network, and will scan wirelessly to my computer if I use the control panel on the printer. But, I cannot access the scanner from the desktop icon. I get and error message saying it cannot communicate. I've checked my firewall, my ip address, tried uninstalling and reinstalling - no luck. Any suggestions? It prints fine wirelessly from my desktop, but it cannot communicate with the epson scan software so I have no control over the quality of my scan.
My solution was that Epson Scan was set to connect via network instead of local. (All was working fine, then it quit-something changed this setting) Try this, go to start, choose all programs, choose Epson folder, choose Epson Scan, choose Epson Scan Setting. In the pop up box set the connection to local or network, whichever is appropriate. Close the window and open photoshop and all works fine. It could be that your problem is the opposite of mine- I try switching this to the other setting even if the change is wrong, then switch it back to see if that works too.
Good Luck.
SOURCE: I tried uninstall and reinstall
I have been responding under your original thread. Please go look there.
SOURCE: Epson 3490 Scanner not communicating properly with PC
The new PC was Vista and the CD that came with the scanner completed loading a driver without complaint. However, a new driver was needed for Vista. After downloading the new driver from Epson, uninstalling the old driver and installing the new driver, it worked.
SOURCE: Epson 3170 Photo scanner will not work
I don't know specifically what the solution is, but I just downloaded the user manual which has been missing and info from it might help. You might have the manual already, but here is a link to the manual (eighth item down), then go to page 62 and there are a lot of things to look at and consider. http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Doc&oid=14585
SOURCE: Soft ware problems
Try this from "Tom's Hardware" worked for me!
1) RIGHT-CLICK on the MY COMPUTER icon and click on PROPERTIES.
2) Select the HARDWARE tab, then the DEVICE MANAGER button.
3) Remove the Epson Scanner from under IMAGING DEVICE and/or UNKNOWN and/or
OTHER DEVICES by RIGHT-CLICKING on it and clicking UNINSTALL.
4) Disconnect the USB cable and close all open windows.
5) Click on START, and CONTROL PANELS.
6) Double-click on ADD/REMOVE PROGRAMS. Highlight EPSON SCAN and click on
CHANGE/REMOVE.
7) Go to START, SEARCH, and ALL FILES AND FOLDERS. Select Advanced option
and ensure there is a checkmark next to SEARCH HIDDEN FILES and FOLDERS.
8)Search for files where all or part of the file named is OEM*.* and a word
or phrase in the file contains EPSON. Search location should be set to
C:\WINDOWS\INF or C:\WINNT\INF.
9) Delete all files that are found if this is your only Epson product. If
you have another Epson product, you will want to open each individual file
and determine which files pertain to your scanner, and then delete only
those.
10)Go to START, SEARCH, and ALL FILES AND FOLDERS. Search for files where
all or part of the file named twain.log . Search location should be set to
C:\. Please delete the twain.log file and repeat the process for
twain001.mtx, twunk001.mtx and twunk002.mtx. and epfb5 and escndv
Now we need to remove specific references to the product in the registry:
1. Click on START and then RUN.
2. In the Run window type in REGEDIT.
3. In the upper menu bar click on FILE, then EXPORT.
4. In the window that comes up, SAVE IN should be set to DESKTOP.
5. In the FILE NAME section at the bottom of the window type in REGBACKUP.
6. EXPORT RANGE should have a dot next to ALL.
7. Click on SAVE.
8. Look in the column on the left and Click on the "+" sign next to
HKEY_CURRENT_USER
9. Click on the "+" sign next to SOFTWARE
10. Click on the "+" sign next to Epson
11. Look for a folder name EPSON SCAN or epson twain . Right click on it
and Delete it (if you don't see it, then don't worry about it).
12. If you see a reference to your Epson product model, right click and
delete it.
13. Click on the "-" signs next to EPSON, SOFTWARE, HKEY_CURRENT_USER to
close up this branch.
14. Click on the "+" sign next to HKEY_LOCAL_MACHINE
15. Click on the "+" sign next to SOFTWARE
16. Click on the "+" sign next to Epson
17. Look for a folder name EPSON SCAN or epson twain , Right click on it
and Delete it (if you don't see it, then don't worry about it).
18. If you see a reference to your Epson product model, right click and
delete it.
19. Click on the "-" signs next to EPSON, SOFTWARE, HKEY_LOCAL_MACHINE to
close up this branch.
DOWNLOAD
Please follow the steps below to download and install your scanner in XP:
1. Go to the website http://support.epson.com
2. Under the SCANNERS heading select PERFECTION SERIES and then your
scanner model.
3. Under the Drivers & Downloads section select Windows. Download the most
current version of the Scanner Driver for your Windows operating system to
your DESKTOP.
Reinstall
1) Double Click on the Epson1****.exe file that you downloaded to your
DESKTOP.
2) Click OK, Unzip, and then OK again.
3) The installer will copy the files to the system. Click on FINISH when
prompted.
4) Connect the USB cable to a different usb port on the computer. Windows
will tell you new hardware is found and complete the install.
5) If a message appears indicating THE SCANNER HAS NOT PASSED WINDOWS LOGO
TESTING, click CONTINUE ANYWAY. Then click FINISH.
6) Your scanner is now ready to use
SOURCE: Scanner twain driver will not install
Dear sir,I am sory for your problem.Please format your oparating system i mean you install new windows.some times optical driver did not read properly data cab file,So hardware driver is not support properly.Windows xp SP3 is not complite version some messing.
Thanks You are success
Tareq
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