Question about Dell Inkjet 720 Printer

1 Answer

Unable to communicate error

When trying to install the dell 720 printer, it appears to install and then when you try to print something, it says unable to communicate. I have checked the usb cord and took out the power and rebooted the computer. The printer works fine on another computer

Posted by norman gottron on

  • laur12 Nov 14, 2007

    My printer stopped working, so I ewnt through the troubleshooting, which advised me to check the cable, unplug the printer, and then eventually uninstall the printer. Before I uninstalled it, it was sayign the printer could not connect to the computer. When I uninstalled the program, it will no longer read my Dell re-install CD rom, or it says that the printer spooler device is not there.

    What do I do?

  • SBethR Mar 08, 2009

    My computer is a Dell Inspiron laptop with Vista. I can't get the 720 printer to communicate with it. I just uninstalled all the drivers and updates I previously tried.

×

Ad

1 Answer

Anonymous

  • Level 2:

    An expert who has achieved level 2 by getting 100 points
    MVP:

    An expert that got 5 achievements.
    Governor:

    An expert whose answer got voted for 20 times.
    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 77 Answers

I have to make some assumptions here, let me know if I'm wrong. I assume you're using Windows Xp (Pro or Home). If so, disconnect the printer from the computer. Go to the Control Panel/Add Remove Programs. Uninstall the Dell printer. Go to the Control Panel/Printers and Faxes On Menu bar, click on File come down to Server Properties. in box that pops up click on Drivers/ Click on the Dell printer, click on Remove. Go to: http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_INKJET_720&os=WW1&osl=en&catid=&impid= Download the latest driver for your Operating System to a location on your computer so that you know where to find it. Reboot your computer. Go to the downloaded driver. Double click on it. Follow the directions on the screen. It will let you know when you need to connect the printer to the computer again. That SHOULD do it. If it does not, please let me know before you rate this solution. I will try to provide additional information. Ed

dell.com

Support Dell US

dell.com

Get support for your Dell product...

Posted on Jun 28, 2007

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem
It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

    • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell 720 printer won't print.
    The problem could be because of ONE out of FOUR problems listed below. Try the steps recommended and it should fix the problem.

    Thanks,
    Abhishek

    Jan 03, 2010 | Dell Inkjet 720 Printer

    1 Answer

    Dell 720 won't print color, color ink cartridge missing
    check to see if the color cartridge has the plastic tab on the cartridge. Remove and reinsert cartridge.

    Sep 13, 2009 | Dell Inkjet 720 Printer

    1 Answer

    Dell 720 printer
    Delete the printer icon and disconnect the USB cable. Restart the laptop, reconnect the USB cable to see if your laptop recognizes the printer. If so, install the printer driver. If not, probably USB cable or port issue. Hope this helps.

    Aug 05, 2009 | Dell Inkjet 720 Printer

    1 Answer

    I am trying to print but it dosn't do it.
    It's the printer "printing" a white page or is not starting the job?
    Is the Dell/Lexmark software installed? Check with the software the communication with the printer.
    If the communication is fine go to the control panel > Printer.
    Double click the printer, than go to "Printer".
    Is the "offline" function activated?

    Jun 06, 2009 | Dell Inkjet 720 Printer

    2 Answers

    Dell Color Printer 725 - Communication Not Available
    I have seen that in most of the cases (with lexmark and dell printers) it is fixed by reinstalling the printer software. Be sure that you completely remove the older drivers using the cd or using add/remove programs.

    Mar 14, 2009 | Dell Inkjet 720 Printer

    1 Answer

    New laptop Vista
    I am guessing that the instal disk that you used was not for VISTA? Download and instal the VISTA driver from the DELL websie for you model printer, below:

    http://search.dell.com/results.aspx?c=us&l=en&s=gen&cat=sup&k=photo+720&rpp=12&p=1&subcat=dyd&rf=all&nk=f&sort=K&nf=19019~7~161365&navla=19019~7~161365&ira=False&~srd=False&ipsys=False&advsrch=False&~ck=anav

    Jan 13, 2009 | Dell Inkjet 720 Printer

    1 Answer

    Communication Error DELL 926 AIO Printer
    Follow these steps in order to resolve the issue:
    Stop the Print Spooler Service: 1) Click Start. 2) Type ‘cmd’ in the Start Search box.Search results should appear. 3) Right-click on ‘cmd’ in the search results, and select Run as Administrator.The command window will appear.4) Type ‘net stop spooler’ into the command window and press <ENTER>.The Print Spooler service should now be stopped.
    Delete the Printer Drivers: .
    1) Click Start.
    2) In the Start Search box, type ‘C:WindowsSystem32SpoolDriversw32x86’ and press <ENTER>.
    3) Delete all the files and folders in this directory.
    NOTE: If the folder will not delete, rename folder to w32x86.old.
    Remove the Dell printer software:
    1) Click Start.
    2) Click Control Panel.
    3) Click Programs.
    4) Click Programs and Features.
    5) Click the software related to the attached Dell printer to highlight it.
    6) Click Uninstall/Change.
    7) Follow through the prompts in order to remove the software.
    8) Restart the computer.
    At this point, the user should install the latest printer software from http://support.dell.com and be able to print successfully.

    Dec 24, 2008 | Dell 926 All-In-One InkJet Printer

    1 Answer

    Loading Software
    install the printer driver first (do not connect the printer yet until installation procedure asks you to connect the printer)
    then set it as your primary printer

    Nov 04, 2008 | Dell Inkjet 720 Printer

    3 Answers

    Error Message "Communication Not Available
    Please open the link and follow the instructions this will definately resolve the issue, and please respond with comments to impove better service and resolution

    Communication Not Available" Error When Sending a Print Job

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=true&docid=2AA10ED87ADC4C0EE040A68F5B285B98&journalid=45AF3C8CB5A7BDF9E040A68F272874F0&l=en&s=gen

    Regards

    Feb 04, 2008 | Dell 810 All-In-One InkJet Printer

    Not finding what you are looking for?

    View Most Popular

    Inkjet 720 Printer

    • Office Equipment & Supplies

    Related Question

    When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

    • Dell 962 Photo All-In-One InkJet Printer

    Open Questions:

    0 Answers

    when trying to print message appears DLBCGF.DLL was not found, re-installing app may help . I have done nothing different to my printer when this started to appear and now i can not print

    Oct 28, 2013 | Dell Inkjet 720 Printer

    0 Answers

    we want customer service number in pune? please give number kajal chaudhari 7276064064

    Jun 12, 2012 | Dell Inkjet 720 Printer

    0 Answers

    When I print my document it says that it can't communicate with the printer.

    Aug 18, 2011 | Dell Inkjet 720 Printer

    0 Answers

    which of 4 ports do i plug my 720 printer

    Feb 14, 2011 | Dell Inkjet 720 Printer

    See all Dell Inkjet 720 Printer Questions

    Related Topics

    Dell Inkjet 720 Printer Logo

    Related Topics:

    103 views

    Ask a Question

    Usually answered in minutes!

    Popular Questions

    12 Answers
    Dell A920 with Windows Vista

    Dell A920 InkJet Printer

    3 Answers
    Dell V510 printer worked fine wirelessly until we got a new Belkin Router

    Dell AllinOne Multifunctional...

    2 Answers
    Reset Dell 1720dn network address to get back access to it?

    Dell 1720dn Laser Printer

    4 Answers
    Printer driver for mac

    Dell 922 All-In-One InkJet...

    6 Answers
    Scanning problem with A940 AIO Dell printer/scanner

    Dell A940 All-In-One InkJet...

    Check Out the Latest Printers Report
    Check Out the Latest Printers Report

    View all Fixya Reports

    Top Dell Office Equipment & Supplies Experts

    The Knight
    The Knight

    Level 3 Expert

    76582 Answers

    Richard C Cohen
    Richard C Cohen

    Level 2 Expert

    171 Answers

    gbob59

    Level 3 Expert

    3063 Answers

    Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    PDF Manual
    . Inkjet 720 Printer Manual

    Inkjet 720 Printer

    Loading...