i work for the philips service agent in durban and have repaired a couple of these units.
i dont think that your lcd is cracked because this causes black patches on the screen, it is more likely you have a broken print somwhere.
contact me and i will see if i can be of further assistance [email protected]
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Black screen - no flashing white cursor in the upper left corner - no picture at all, i.e. the initial Dell start-up screen doesn't show up either:
- LCD is dead or isn't getting a signal - not an easy fix; or
- the LCD isn't being sent a signal - holding down the function [Fn] key and press display Function key to toggle through its settings (LCD panel only, Rear VGA output only, both LCD and VGA output)
Black screen - flashing white cursor in the upper left corner - the screen goes black after the windows loading screens come up but before the windows login screen comes up - it is probably a windows video driver problem. Try starting in Windows Safe Mode with VGA. Press [F8] after the Dell startup screen disappears to access the windows startup menu
The output from the blu-ray is probably component video, where the brightness, blue and red difference signals are the three outputs. Sounds like the TV only has composite video input so won't work. Check the manuals, if you can get a composite signal from the blu-ray then your TV will display it but not high definition. A HD LCD or plasma TV is needed to show the blu-ray films in high definition.
Hook an external monitor to the video output on the back of your laptop to check for a clean signal, if you get a full picture it means the video graphics is fine, then the LCD screen is suspect or possibly the connecting cable, "graphics card to screen" if on the other hand both screens show the same white problem you have a motherboard issue which houses the video graphics card. A proper estimate would be in order.
Check refresh rate and setting for external display output. It won't work with unsuitable screen resolution, color depth or refresh rate. Check all three points and I believe you can troubleshoot the problem this way.
When using the Component outputs on the player, make sure they are enabled in the player menu system (or sometimes there is a rear panel switch and sometimes both), as most players default the Component outputs to off. Even when the Component outputs are off, you will often get a color-distorted signal out as many players share circuitry between the various outputs.
Need more information about you problem. Does the white screen appear on all functions.Does any input signal like a dvd or vcr show picture. If so, then you have a problem with signal connection coming from the television signal source, like a cable or satellite box. You need to check the connecting cables to see if they are outputting signal. Try using different cables to connect the signal source to the television. If this does not work. Try hooking up the signal source to another television to make sure you are receiving signal from them.If all this seems to be working fine and you are sure that you are using the remote control inputs correctly, you may have a problem the video input signal board on the television. You can contact PROSCAN at this web address. www.oncorpus.com. Go to customer support and ask for their technical assistance with your problem. The telephone number for PROSCAN service is 1-888-977-6722. I hope this has been of help with your problem.