Install Cartridge Message

You could have a bad cartridge and the printer is not reading the chip, causing this error. Best way to check is try a new cartridge.

Usually, faxes are temporarily sent to the printer's memory when one of the cartridges' ink level is not substantial for printing at the instance of receiving the fax. When this happens, try to replace the cartridge(s), *without navigating away from the message "fax sent to memory", by opening the printer cover and replacing the low-ink or empty cartridge(s). After the new cartridge is installed, close the printer cover and press the OK button. Your printer should then print the fax stored in the memory.
*Make sure not to navigate away from the "fax sent to memory" message, otherwise, data will be lost.

Replace the print cartridge
When you notice that the print becomes light or ink low or when install new ink
cartridge appears in the display, replace the print cartridge. The part number for
replacement cartridges is HP 701.
1. Take out a cartridge from its packaging and carefully remove the tape covering the
printhead.
Hold the cartridge by the colored top or black areas only. Do not touch the copper
area.
2. Press the Access Cartridge button on the control panel.
The cartridge carrier moves to the install position.
1 Access Cartridge
1
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Care and maintenance 45
Replace the print cartridge
3. Open the control panel and cartridge compartment cover (it will click and remain
open).
4. Push the cartridge down and remove it.
5. To load the cartridge insert the cartridge as shown below. When the cartridge is
pushed to the back of the cartridge carrier, push the top of the cartridge until it clicks
into place.
If the cartridge moves loosely in the carrier, it has not clicked into place. Repeat this
step.
1 Control panel
2 Cartridge compartment
cover
1
2
46 Care and maintenance
Clear jammed documents and paper
6. Close the cartridge compartment cover and control panel.
7. Press Start/Enter.
8. Press 1 for new cartridge, or 2 for the old one.
• When you put in a new cartridge, you must choose 1:New
• When you put in a used cartridge, choose 2:Used. This helps you to check the
correct amount of ink you have left.
TIP: If you mix up several used cartridges, it is not possible to check the correct amount
of remaining ink. Once you have put in a new cartridge, use it until it is completely
exhausted.

Replacing the Print Cartridge
1 Open the front cover, and then open the top cover by pressing the blue levers on both sides of the top cover.
2 Remove the old print cartridge containing the used ribbon and dispose of it.
3 Remove the plastic stopper from the new print cartridge.
Note You can reuse the print cartridge until it breaks. If you purchased refill ribbons, follow the instructions that came with them.
4 Turn the black spool on the right clockwise to tighten the ribbon as shown.
5 Install the new print cartridge by inserting the recessed first, and then placing
the cartridge into its four holders.
6 Press down on both sides of the top cover to close it securely.
7 Close the front cover.
Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).
Vertical Black Lines When Receiving
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at 1-800-284-4329
(in USA) or 1-877-BROTHER (in Canada).
You can save money by purchasing the 2-PK Refill Ribbon Rolls (PC302RF).
Installation instructions will be included. If you handle the print cartridge (frame)
carefully, you can reuse it until it breaks.

If the Toner Low/Empty message does not automatically clear when a new cartridge is installed, use the following to clear the message manually:
1.Press MENU # 1 9 3 4. The machine should display TECH.
2.Press MENU, and ENTER. The machine should display TECH Mode.
3.Press the left arrow < once. The machine will show NEW CARTRIDGE.
4.Press ENTER, the machine will show YES.
5.Press ENTER, there should not be any Toner Low/Empty message.
6.Exit TECH MODE, press MENU # 1 9 3 4. The machine will no longer display TECH.
If Toner Low/Empty message continues, there may be a problem with the toner cartridge or the machine.

Open the front cover
Press the OPTIONS button
Press the START button
Press the number 1 key twice
Close the front cover.

You may need to go through the steps above twice to reset the toner.

To reset the sensor after installing a new toner cartridge follow these steps. 1. With unit powered On, open the front cover. 2. Press the “Options” key. Display will show “Replace Drum?” 3. Press “Start” key. 4. Press 1,0 . 5. Display will show “Accepted” for approximately 2 seconds. Then display will change to “Cover Open”. 6. Close cover and see if Toner Life End error message has gone.
Try this. We are Brother authorized.

You didn't include the model, but here are instructions for the Fax-2820; it should work for any of the models that use the TN-350 toner:

1. With the power on, open the front cover.
2. Press the Options key. The display will read "Change Drum?"
3. Press Start.
4. Press 1 0.
5. The display reads "Accepted" for about 2 seconds, then change to "Cover Open."
6. Close cover. The "Replace toner" message should be cleared.

Normally, inserting a new cartridge (with the power on) will reset the toner counter, and you won't have to do any of this.

To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered On, open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press 1,0 .
5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
6. Close cover and see if Toner Life End error message has gone.
Please note that this must be done with a new cartridge so the unit will see that there is toner in the cartridge.

Hi,
If you turned the machine off and replaced the cartridge, you can get this error.

Could you try the following procedure below please to clear the error, thanks.

1. Turn on the unit.
2. Open the top cover to access the print cartridges.
3. Remove the new cartridge that is causing the message.
4. Reinsert the cartridge and close the cover. The following message will appear on the front panel: "Press 1 for new cartridge or press 2 for a used cartridge."
5. Press the 1 on the numeric keypad of the HP product.

If the message, press 1 for new cartridge or press 2 for a used cartridge, "does not appear after removing and reinstalling the new cartridge, and the low ink warning message still displays,

follow the steps below:

1. Turn on the unit.
2. Open the top cover to access the ink cartridges.
3. After the cartridges stop moving, unplug the power cord.
4. Remove both cartridges and close the top cover.
5. Plug the power back in. The unit will reinitialize and a message will appear to insert the cartridges.
6. Open the top cover and reinsert the ink cartridges. Close the top cover. The message,
7. Press 1 for new cartridge or press 2 for a used cartridge," should appear.

Hope this helps
Regards.