We installed a new cartridge in our fax machine, closed the cover, pressed 1 (new cartridge). "Install Cartridge" message appears across the screen. We repeated the steps several times; cleaned the carrier; and, even unplugged the fax machine for several minutes only to have the save "Install Cartridge" appear. The fax machine is not even a year old yet. Has anyone else had similar problems? What can we do to correct the problem.
SOURCE: i replaced new cartridge but
Step three: Align the cartridge
NOTE:
If the cartridge moves loosely in the carriage, it has not clicked into place. Repeat this step.
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