iRiver PMC-120 Digital Media Player Logo
Posted on Jun 27, 2007
Answered by a Fixya Expert

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My laptop does the "found new hardware, mtp device" popup, but doesn't recognize it as iRiver

My laptop recognized the device 4 days ago and I was able to remove all but a few of the MP3s stored on it, as well as half of the movies. Problem is, I removed these files using Windows Explorer (the device acting as a hard drive) then tried to sync with WMP11. No luck - no files were transferred. Attempted to transfer for 2 hours, gave up and the next day asked a tech friend for help. He gave up after not finding drivers - wouldn't even try it on his 2nd or third computers, each with a different config! (Sorry, ticked about that) Now when I connect it to my laptop I get "found new hardware mtp device" but it doesn't find the iriver. I've taken out the battery, hit the reset button a couple times, no luck. Also tried a different USB cable with a connection that fit the player. Tried running it as the only USB device installed. None of the above worked. Any suggestions or should I look for a new Multimedia player?

  • venussuz Jul 17, 2007

    Unfortunately, it came without a cd, as I got it from Woot. So no help there. As for WMP 10, my desktop PC has WMP and IE6 - holding off on updating that one, but it doesn't recognize the IRiver either, nor would a the tech friend's computer, which was running WMP 10. So that isn't a help.

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  • Posted on Aug 03, 2007
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Hi venussuz...The driver for the 100 Series can be downloaded by clicking on the Following URL....good luck my friend http://www.iriver.com/support/down_ok.asp?idx=3140

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Here's the link for the user manual if you need it; http://www.iriveramerica.com/download/pmc/PMC-100.pdf check page 137 of the pdf and try the restore to original settings. do you have the setup cd? - it has troubleshooting for the unit, which is not available on the website there are no drivers available, it uses windows media player as a driver, but the manual and the support site; http://www.iriveramerica.com/support/multi/pmc100_faq.aspx both claim that you need windows media player 10, not 11 to synchronise. you can download it from this link; http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx or install it from the setup cd just uninstall wmp11 first. many of this type of unit and mp3 players etc have problems with wmp 11, hopefully reverting to 10 will allow you to sync Hope this helps :)

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