Hello my name is James nd i receive a kenneth cole watch for christmas from my daughter and second time wearing i accidently chip the lense and scratch on a wall can i send it in for repair and where

I suggest finding a watch specialty store.  Many jewelers can also change the crystal for you if they have a watch specialist on site.  If the crystal is round most stores can do it on site.  If it is not round, it usually has to be shaped and must be sent out.  Retailers such as Precision Time can change a round crystal, on site, for less than $40.  Go to precisiontimeco.com for locations.  If it is not round, they can also send it to their service center for a new crystal.