You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the
sandisk site to update the firmware on your device or you can contact
sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376The number for sandisk is
1-866-726-3475Please rate accordinglyThank youComputerrep
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