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you can get in touch with motorolla for replacement or find one online .. the motorola razr is not sold through att anymore and is being discontinued through alot of carriers..good luck finding another one more of your options are goin to be online though .. motorolla's # is 800-331-6456 800-657-7576 (Windows Mobile Support)
your phone problem is the keypad flex of your phone'
you can fix it by replacing the keypad flex'
motorola dealer has the keypad flex'
ask for a skilled cellular technician to re-place your keypad fle..
i hope it will helf to your prob...