Freezing Up After disconnecting the player from the computer (it was in MSC mode) I tried to start it up but it did not start up. All that happened was the sandisk logo came on the screen and then stayed that way and restarted a couple of times and eventually froze with the sandisk logo on the screen and the screen went gradually blank white. Also it does not show up in my computer when connected. When I try to restore it to factory settings by holding the power button for 15 seconds, it shuts down after 10 seconds and there is no improvement in the situation. what do you think is the problem and will I be able to get it fixed at a service centre or does the warranty cover such a problem?

Hello,

When you're able to change USB mode in the display:
- From the Main Menu, select Settings > USB
- Select in "Auto Detect", "MTP" or "MSC": choose MSC for viewing the player as a removable disk.
When you cannot select MSC mode in the player's menu, force MSC mode with the player switches/buttons:
1. Turn device OFF.
2. Facing the hold switch: slide it to the right so an orange color would show, putting the device on Hold.
3. Connect the device to the PC with the provided USB cable.

note
In MSC mode: Before disconnecting the USB cable always go through the safely remove hardware icon in the lower screen of your computer on the right. Left click the icon to see all removable disks and left click on the removable disk drive letter of the player to disconnect: after the message you can take out the USB cable.

Try and reset the player. Reset the player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly. Then try this Connect the player to your computer. The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports or on another computer if one is available. Make sure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the players screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. <<<<< BUT TRY THIS ALSO >>>>> Check the Device Manager 1. Right-click My Computer, and select -- > Manage. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. *** See This Tip Posted here **** --> http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem <-- Copy this address into a new window. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. >>>> BUT TRY THIS <<<<<<< Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Verifying and changing the USB mode of the device to MSC or MTP From the Main Menu, select Settings > USB Mode.

Try and reset the player. Reset the player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly. Then try this Connect the player to your computer. The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports or on another computer if one is available. Make sure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the players screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. <<<<< BUT TRY THIS ALSO >>>>> Check the Device Manager 1. Right-click My Computer, and select -- > Manage. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. *** See This Tip Posted here **** --> http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem <-- Copy this address into a new window. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. >>>> BUT TRY THIS <<<<<<< Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Verifying and changing the USB mode of the device to MSC or MTP From the Main Menu, select Settings > USB Mode.

Hello,

For the Sansa e200 series there's an overview link, listing all the important directions for the e250 2GB player.
Note: there are 2 e200 versions ( and a Rhapsody version), see:
http://kb.sandisk.com/app/answers/detail/a_id/4487/session/L3NpZC95ekVVVURRag%3D%3D/sno/0#e200
Firmware determines the player version and is not interchangeable.
Firmware check: On the player, from the Main Menu > Settings > Info, the firmware can be displayed.

The minimum system requirements for the "old" computer, see the manuals, should be:
Windows SP1 with Windows Media Player 10 running for the e200v1 and
Windows SP2 with WMP10 or higher for the e200v2.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

I'm not sure if the old computer supports USB devices like an external harddrive or memory stick.
When it does it's worth a try getting the player connected to the old computer.
The player must be switched to MSC mode to get connected to the computer.
Note: before disconnecting in MSC mode, always safely remove hardware (icon in the right corner of the computer screen below)
When connected In MSC mode, the computer sees the player as a removable disk / memory stick. Transfers can be made using the "drag and drop" method for normally putting data onto a drive.

• switching to MSC mode through the menu:

1. Select the Setting item in Main Menu.
2. Select the USB mode item.
You can select Auto Detect or MSC mode.
3. Select MSC mode.

The manual of the e200v2 series does not give / show this option.
When not having the MSC menu function above, go through next steps for connecting the e200v2 in MSC mode.

• switching to MSC mode, using the player's buttons:

1. Turn device OFF.
2. Slide the hold switch to the direction of the headphone jack so an orange color would show putting the device on Hold.
3. Press and hold the (| <<) button while connecting the device to the PC.

I hope this information gives all the support you need.
Just post a comment when needing more help.

Hello,

The Sansa c140 can be operated in MSC and MTP mode for transferring and deleting music files.
See also setting USB mode for autodetect or MSC mode on page 16 of the manual: link to the Sansa c100 series manual.

• For deleting files a connection to a computer has to be made in either MSC or MTP mode, see page 10 of the manual.

MSC mode means that a computer will see the player as a removable disk when connected.
It's like exploring the computer detecting the player as an external memory, showing up as a drive letter with about 1 GB of memory.
Before disconnecting the player, always safely remove hardware, the icon in the bottom taskbar on the right.

MTP mode means that a computer has software installed like Windows Media Player 10 and in this software, when started, the player is being recognized as Sansa c140.
Before disconnecting the player, wait for the message that it is allowed to disconnect the device.

How to use Windows Media Player 10 ? See the site of Microsoft:
http://www.microsoft.com/windows/windowsmedia/player/10/using.aspx

Need more help ? Just post a comment.

Hello,

When the Fuze can be switched on:
1. slide the power on switch shortly upwards to put the player on
2. hold the power on switch upwards for 15-20 seconds
3. release the power switch
Next try to switch the player on and see if it reacts normally.
Switch the player off again and try charging again, making connection to a computer.

When charging still doesn't start, disconnect the player from the computer:
4. slide the power switch downwards into the lock position,
forcing MSC mode
5. connect the player to the computer for charging in MSC mode
for a about 3 hours.
6. while charging use the Sansa Firmware Updater to check for
updates. When not installed already download the Sansa Updater
and run this execute file.
Updates for the player can only be performed in MSC mode.
The updater only works when you're logged in to the computer having administrator's rights and running Windows operating system.

MSC mode means that the computer sees the player as a removable disk. When in MSC mode, always disconnect through the icon "safely remove hardware" in the right corner below of the computer screen.


When the display of the player doesn't react at all after the reset and charging procedure, the battery of the player can:
a. be too far empty or
b. have a fast power loss.
The load of the power supply from the USB ports might be to weak to get the player charged.
When point a. is the case, an extra power adapter connected to a wall socket, providing more power, could help.
When the battery has had many loads it can be at its end of duty cycle. Then battery replacement will be required.

Need more help ? Just post a comment.

Try to reset the player by holding the power button down for 15-20 seconds or until it resets....the latest firmware for the e c250 resolved much of the freezing issues....also there are two modes for you to use the c250 the msc and mtp.....try deleting in mtp mode.

start by updating the firmware to the latest version. You can get the firmware updater (you will have to do this on your brother's computer probably) online at sandisk's site. Then, check back in after you've done that-sometimes more problems arise, sometimes problems are fixed.

First change the setting of the player to MSC (SETTINGS>USB MODE>MSC) then connect the player to the computer. Open My Computer window and you should see the player right-click on the player and choose format. Click start to continue formatting the player and it should erase all the files in the player. :D

You might be having some corruptions on the player's internal memory. This sometimes happens after you download a lot of songs to the player (that's what happened with mine). Try to format the player in your computer under MSC mode. To set your player to MSC, navigate the menu as follows: Menu > Settings > USB mode > ... This will give you the choice of "MTP" and "MSC". Select "MSC". 1. Plug your player to your computer. Your computer should recognize it as a "Removable Drive" and it will have a drive letter. 2. Right-click on the drive letter for your E250 and then select "Format" 3. When the Format window appears, make sure to select "FAT32" as the file system type and make sure that the "Quick Format" checkbox at the bottom section of that window remain un-checked. 4. Click "Start" and follow the on-screen prompts. 5. When the formatting is complete, simply re-download all songs to the player. I hope this works for you. There is another solution this may actually resolve that error you're having on the player. Let me know the results. :)