Camera never powers on.

If the lens is actually mechanically stuck in the "out" position, there is the possibility that the camera will not power on - although usually it would power on and then off rather than nothing at all.

Usually if the lens assembly is stuck, it is because of damaged mechanical components (usually accompanied by noise and reports of having dropped the camera), grit or sand in the mechanism, powering on by accident while in a case or lots of use in extreme heat or humidity.

The best thing to do is take it to a service centre - post back with your general location and we can find one for you if you like. One possible quick fix to try is to free the mechanism by vibrating the camera. Put it on a towel on top of the washing machine, or take it for a drive (depends on how much vibration your vehicle produces). A few minutes should be more than enough if it is going to work - usually a few seconds. try to power the camera on while it is vibrating.

If this works, there is still the cause of the problem inside, so the problem will most likely happen again.

If this doesn't work, then a few gentle slaps may get things moving. Best not to try and force the lens in, although trying to gently pull it outwards may help.

Hope this helps, ask again if you need service details :) If the lens is actually mechanically stuck in the "out" position, there is the possibility that the camera will not power on - although usually it would power on and then off rather than nothing at all. Usually if the lens assembly is stuck, it is because of damaged mechanical components (usually accompanied by noise and reports of having dropped the camera), grit or sand in the mechanism, powering on by accident while in a case or lots of use in extreme heat or humidity. The best thing to do is take it to a service centre - post back with your general location and we can find one for you if you like. One possible quick fix to try is to free the mechanism by vibrating the camera. Put it on a towel on top of the washing machine, or take it for a drive (depends on how much vibration your vehicle produces). A few minutes should be more than enough if it is going to work - usually a few seconds. try to power the camera on while it is vibrating. If this works, there is still the cause of the problem inside, so the problem will most likely happen again. If this doesn't work, then a few gentle slaps may get things moving. Best not to try and force the lens in, although trying to gently pull it outwards may help. Hope this helps, ask again if you need service details :)