Question about HP PSC 1610 All-In-One InkJet Printer
I have moved my printer to Europe and need to use local print cartridges. The region code needs to be changed. How can that be done??
I've recently moved from the UK to the US and have successfully changed the region on my Deskjet 6840. Your biggest challenge is going to be navigating through HP's awful customer service (as this is the only way to get it done - don't waste time googling for ways to do it yourself).
After frustrating hours with their on-line tech support, and a useless guy telling me that what I was asking couldn't be done (I should just buy a new printer, apparently!), I turned to phone support.
A very helpful guy on their phone support described to me exactly what was needed. However, he said that it was hardly ever done, many of the tech support people had no experience of it, and that he wasn't allowed to do it himself - I would have to be transferred to "Level 2" tech support. As my printer was out of warranty, this was going to cost me around 40 bucks (I forget the exact amount). Or he said, I could try the online support which, he admitted, was a bit of a lottery.
Given I now understood the "HP terminology" to use, I decided to try online support once more. Probably partly due to the clearer technical description I was able to give, and partly because the person I was connected to wasn't a clueless idiot this time, it was finally resolved pretty smoothly.
Total time taken: 4-5 hours - get comfy, try to not get too frustrated, and don't give up!
Posted on Jan 28, 2009
This problem has plagued me since finding that the printer we purchased in Switzerland would not work when we returned to the states. After 45 minutes on a chat with someone from HP and the tap test not running when it should have they referred me to customer sales...er...service. They just wanted to sell me a refurbished printer. HP Photoshop 3310
One note: before you do the below procedure, be warned that the normal screen will no longer be displayed and the keyboard will not allow the normal printer functions to be selected from the front panel....but you can print copy and scan from the computer.
Here's how to make it work: 1.Turn on the printer 2. press the left and right arrows at the same time (printer asks for a code) 3). 3. enter 1 2 7 on the number keypad (menu MFG XXXX is displayed where XXXX is the mfg code) 4. press left arrow until "boot code" is displayed (1 time maybe more) 5. hit ok 6. left or right arrow until "set to, mfg mode" is displayed 7. select ok (mode set mfg is displayed for several seconds) 8. your finished press cancel until the main screen is shown where the error was. 8. turn off and turn on. (Note screen will now display "DO NOT ship unit in its current state, but it should print.) Now you can print but to copy and scan open the HP solution center on the computer.
Also, a small bonus. It seems that the HP engineers had nothing better to do with the extra memory on the machine than to use it for a game of pong. Pressing left and right arrows will again ask you for a code. Enter 7664 to play a game of Pong on your printer. Press OK to launch the ball. Wow now that's useful.
a disgusted/never again HP customer
Posted on May 03, 2008
Another solution is to take your old ink cartridge, open it up and fill it up with ink from the other countries cartridge. I moved to Europe from the US. I had to take the ink cartridge from Europe, open it up and put the sponge and ink into the cartridge from the US. This is obviously a temporary solution, but it works until my mom sends me some US ink.
The top of the ink cartridge pops off easy. There is hardly any ink in the new cartridge. You will need to go through the cleaning cycle of the printer several times, including priming the printer, to get the new ink in the old cartridge to work.
Posted on Mar 05, 2008
********* TOP SECRET ***************************
If you go to your properties in your HP printer, then click on Printer links or something like that , well i have a german OS so its not the same but look around in your properties for your printer, now locate a small blue LOGO (icon) HP its samll usually in the left hand cornor on the bottom of the property box. So look for that now HOLD ctrl and double click on it ... thats how easy it is to reprogram that F*)§ing printer all we need to know now is how to find that code !
Posted on Apr 12, 2008
I had the exact same problem with my hp c4280, which i bought in the usa and am now using in switzerland. my solution is to buy american cartridges on amazon and have amazon ship them directly to me in switzerland. the total cost of two cartridges (both XL) plus shipping equals the cost of just one cartridge if purchased here in switzerland!
Posted on Mar 21, 2010
I have the exact same problem as Solution #9 (Anon111). I also scoured the net for a solution myself. Nothing. I spoke to HP online support and tried to give them the numbers they needed but they would not help and told me to call phone support. I tried online 2 nmore times with sme result. I went to phone support and they agrred to the process but charged me $34 for 'per incident tech support' as my wrranty has expired! The process was identical to Solution#9 but the code was different so don't copy it..the phonecall took 40 mins+
Posted on May 27, 2009
I had the same problem. I bought the printer in zone 2 (Italy) and moved to zone 3 (South Africa).
After almost 2 months trying to sort this out with HP in US, I phoned ITRC in South Africa.
I have an Apple Mac OS X version 10.4 and the "little" lady called Tiny helped me through the steps to have the South African cartridges work. Unfortunately, you will have to phone or e-mail HP Support as every machine gives a different code to regionalise the new zone.
Good luck to you all!!
Posted on Oct 20, 2008
Have the same problem. I bought an HP C4280 printer in the US but live in the UK. The cartridges that I bought in the UK wont work. It keeps giving the same message "Incompatible Ink Cartridges". I think I may call HP and ask them how to re-zone it. Hope this is helpful..
Posted on Mar 23, 2008
There is a way of de-regionalising hp printers, the cartridges are regionalised with the letter at the end of the part no that is e for europe w for the states and z for china. to de regionalise the printer you have to take it apart and blow resisters in the printer
Posted on Sep 12, 2008
Cartridges are the same in Europe as they are here. There's no difference between an ink cartridge sold in Europe and one in the US. They all come out of the same factory. Ink cartridges WOULD be a commodity product if the printer manufacturers didn't silently collude on price. There is no way a print cartridge imported into Europe from North America costs HP Europe any extra. You can download the manual here: http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=390315&dlc=en&
Posted on Jun 27, 2007
I have had the same problem with my Photosmart C7283. This is a manufacturing issue, not a wear & tear issue. HP have not advertised that there are region locks on its ink cartridges. I wonder if a legal class action suit against them would be the way to correct this predatory behavior
Posted on Jan 17, 2010
You have to call HP customer phone service in the region you want to change the printer too and they can explain how to change the region. Apparrently the printers can be changed 3 times before the printer is locked to the last region. And thats according to HP.
Posted on Dec 17, 2008
There definately is a difference in cartridge codes between the U.S. and in Europe. I purchased a F4180 all in one printer from the PX in Germany with the U.S. cartridges and particularly the black cartridge which calls for a U.S. 54. They don't sell them in the PX and I was referred to the German economy. The German F4180 calls for the 56 black cartridge. It errors out on the U.S. F4180. I talked to HP service center in the U.S. and was told that the cartridges are region coded with where the printer was made for. HP said they were not authorized to tell me how to change the code but if I do change it, it can be changed 3 times...and locks on the 3rd time.
Posted on Jan 13, 2008
Hi i am living in holland and my hp printer used to use the european cartridges.but because i travel a lot to the states for my work and the cartridges are less expensive there i just called hp in holland and together we changed the region code in the printer.They were very helpfull and it was changed in minutes over the phone.now i can use the 95 and 96 cartridges.But not the european ones anymore.But these are too expensive after all.
Posted on Jul 31, 2007
HP printers, (at least the Deskjet 5940) use different cartridges in North America and in Europe. Mine was bought in Canada and uses 96 cartridges for black, but over here they only sell 339 cartridges, which look identical, but have a different code in them which means they won't work in my printer. Which means I either try to get HP to re-zone my printer, or I buy cheaper cartridges from North America but have to wait for them. And to think I used to recommend HP.
Posted on Jun 28, 2007
How is an HP printer re-zoned or the region code bypassed? And how many different printer Regions exist?
I do not own an HP printer, and because of the Region limitations I would not buy one, but it interests me.
Are there also other printer manufacturers that region-code their products ?
Posted on Jan 09, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
set printer to mfg mode
press *# together
change from user to mfg mode
shut down restart
press power button after a graphic screen
see rainbow screen
press power button again
Posted on Jul 26, 2008
SOURCE: HP Photosmart all in one C3180
My suggestion: Don't buy HP. I have the same region coding problem. All I want to do is buy HP ink, put it in my HP printer and print stuff. Too hard. I've wasted 30 pounds on ink and another 30 pounds on "support" phone calls to HP. Hopeless. I will never buy HP again. Waste of time and money.
Posted on Nov 19, 2007
i had thed same problem. after hours of trying different options i finally got it to work. i have a hp 3210 that i brought from the usa to irelnad and when i put in irish cartrtidges it said " this printer is cinfigured to use 02 cartridges" Iriss cartridges are 363. so what i done was , while the printer was turned on i held down the " Black" button and the "Color" button at the same time. Keeping them held I powered off the printer , keeping them held until the printer was completely powered off. when i turned the printer back on the region had being reset and it asked me to choose my language and country. chose " Ireland". Now works!!!
Posted on Oct 15, 2009
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