Firewire port damaged

All of a sudden I cannot capture footage from my dcr-trv18 to my computer via firewire. I have tried using another firewire cable, I've checked the computer port connecting it to a hard drive, and tried connecting the camera to another computer, and reset the computer for possible errors. So, the firewire port from the camera is damaged. Is there anything you suggest I can do before taking the camera for repair? Thanks cecim

Cecilia Medina Jul 04, 2007

I appreciate your response.

I discovered later, that the firewire port from the computer was also damaged, I guess it happened during a thunder storm so I suppose it was burned or something. The computer is fine, I have installed a PCI card to solve the problem.

But... I want you to know that I took the camcorder to my local Sony support service and they want to charge more than 700 US for changing the whole card, which is crazy since the camera cost me almost the same, only 4 or 5 years ago.

So I guess these Sony products are expensive disposable devices, and we should be aware of it when we purchase them.
Very disappointing!!!

cecim

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35 Answers

Take a magnifying glass to the firewire port on the camera. Check to see if it looks damaged at all. Sometimes the port has become disengaged from the internal component. Sometimes it's simply damaged because the cable was inserted improperly. They are not very rugged. In my opinion, you followed perfect troubleshooting techniques. Time to send it in for an estimate.

Posted on Jul 01, 2007

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