When I scan or copy a picture or document, the printer leaves a thick black line down the middle...either on the printed copy, or the scanned image on the computer. There are no obvious marks or trash on the scanner lamp. When printing from the computer, it's fine...so I know it must be somewhere in the scanner.
If the line only appears when the scanner is used & not when printing directly from the computer, you are correct in assuming the problem lies in the scanner assy. There should be mirrors attached to the scanner assy which will gather dust and cause copy/scan problems. Remove the glass & clean the mirrors with a DRY cotton cloth. Do not use any cleaning solution on the mirrors as they are sometimes treated & can be ruined if they come in contact with a cleaning solution. Use the dry cloth to wipe off the lens while you have it apart.Also clean both sides of the copy glass while you have it off. Reinstall glass & test.Cleaning the optics solves the problem most of the time. Good Luck!!
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Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first 1- Check printouts from computer or FAX if it is clean problem in scanning section 2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it
There should be somewhere for you to open the printer to see the area that reads the document (might be a small strip of glass), there could be something stuck on this area (tiny spec the width of your line), thus causing the lines on the scan and not the prints. I am not too familiar with that model, so that is the best I have for you. Hope it helps.
This issue occurs if the scanner lamp is not getting enough voltage. make sure that the printer isn't connected to a surge protector, also you may try making a copy of any document. this will be a hardware test, a reset of the printer might resolve the concern. since the reset requires technical supervision,
Try leaving the cover open and run a test scan, once with a fresh sheet as the item to be scanned and then a second time without anything on the table.
You may see what is blocking the light source or possibly a defect in it.
Scanning is done left-right, left-right across the width of the page and the vertical stripe indicates that the blockage is present during each scanned line.
In servicing copiers and multifunction machines, I have found a number of curious contaminents, one of the most annoying was a moth, still alive, that would randomly sit on the lamp, causing some pages to come out OK, others not.
If your copies and printouts are coming out fine, then only the scanner can be at fault.
clean the print heads and run clean cartridge utility from printer properties window.after that
disconnect the power and usb cable from the back of the printer and press and hold down the
power button for 30 sec and then reconnect the cables and try again...open the backdoor and
try to move the rollers in upward direction.
It is because coping is not the best way to get a perfect copy on the printer, Try scanning with computer using black and white photo it will come out much better if you are doing a pic. then use color picture.