Posted on Jan 19, 2009

I can't log in

Hi,

My son has attempted to log into his account and it does not accept his password. I also have tried to log into my Administrator account and am unable to do so. It will not let us on. How can I get on this computer? I have restarted the computer several times, made sure the caps lock was not on, and checked the num lock is not affecting the password entry process. I am not sure how to get in to the computer to restart or do any troubleshooting. Any thoughts?

Thank you,
N.

Anonymous May 11, 2010

Repeat post fromhttp://www.fixya.com/support/t1562976-un...

1 Answer

thomtime

Contributor 38 Answers
Posted on Feb 10, 2009

thomtime

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Joined: Feb 09, 2009

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The password can be reset by booting from your OS X installer CD and choosing “Reset Password” from the Installer Menu.

Here a link to the Apple website that details how to do this.
http://support.apple.com/kb/HT1274

2 Related Answers

Anonymous

159 Answers
Posted on Jan 19, 2009

SOURCE: Unable to log in.

You don't say what operating system you're using, but on the premise you're running one of the three last versions:
http://support.apple.com/kb/HT1274

Sydney Nyirenda

15 Answers
Posted on Feb 10, 2009

SOURCE: unable to log in Windows XP

Hi
My name is Sydney, you should try to log in as administrator without entering the password that is if when installing the operating system the admin password was not set, in most cases when you switch on your computer the administrator use is not shown. So what you do is press ctrl+alt+del+del, you will have to hold ctrl+alt while you press delete twice. Then type under username administrator and on password leave it blank. if this does not work try entering your administrator password.
If this does not work, restart your computer. and go into safe mode, you can try to press F8, or F2 or Esc, depending on the make of your computer, this should be done before it shows the windows logo, at the time it is checking your drives.
in some cases you may have a problem with your keyboard, maybe some keys are sticking so you can try to use another keyboard and see if you get the same results.
if the above does not work, check to see if you computer has a recovery cd you can put this in your cd drive then restart the machine. it should ask you to press any key to boot from the cd, press any key then follow the on screen instructions. NOTE that with this process you may loose all you documents and your computer will restored to the way it was the first time you bought it.
I hope this solves your problem, but if the problem persists please do not hesitate to contact us again.
Kind regards
Sydney

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