SanDisk Sansa e250 MP3 Player Logo
Julia Chapin Posted on Jun 25, 2007

Frozen My MP3 player is frozen. None of the buttons work -- including the on/off one. Any advice?

  • Anonymous Nov 06, 2007

    i got the black screen, but holding it for 10 seconds did work. thanks so much. my screen just starts to fade though, then, as it 'dies' there are white/gray horizontal lines until it totally dies. i usually have to just let the battery die.

    thanks so much

  • pixabel Nov 07, 2007

    The player said "bad track", then the screen went blank. I cannot get the player to work at all now, even plugged into the computer. Any suggestions?

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  • Posted on Jul 24, 2007
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Ya my player froze when I accidentally disconnected it while changing a artist name and when it froze the screen still said connected....I held the on/off button and at first it did'nt work because I must not of held it long enough....but then the screen said disconnected and still was froze....finally I came here and looked up troubleshooting and blam...as "Hil0803" put it.... I held down the on/off button.....I am really happy this was all that was wrong....thanx!!!!

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Mine did that, i just took out the battery. when i put it back in, it was like the problem never happened.

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Thanks, started to play movie, it froze and the screen went white, could not turn it off, held the on/off button down for about 10 secs and it worked.

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  • Posted on Jun 27, 2007
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I had this problem once. I got a white screen so I called tech support and they told me to hold the power button for 15-30 seconds and it bam it turned off. I turned it back on and haven't had a problem since. Hillary

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  • Posted on Jun 26, 2007
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Let the battery run out then restart/reboot. if this does not work, you may just want to get another one because the problem could be your motherboard. connie

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