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for most problews, including caller id, follow these instructions in order:
Put the battery into the battery compartment and connect to the
connectors inside the battery compartment.
Connect the power adapter and telephone cord into matching jacks on the under side
of the base.
Plug the power adapter into the electrical outlet. Plug the telephone cord into the
my caller id was not working, but everything else was. I followed the instructions above EXACTLY IN ORDER and the caller id is now working.