Posted on Jan 19, 2009

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HP all in one printer and vista will not work

I have documents stuck in queue. Or I get an error message and document sent to printer. The copier on printer works fine. There are no error messages on the all in one. It seems that the printer and lap top do not see ech other. Ran HP printer diagnostics tool and it says the printer is set to sun. No errors. It has worked in the past. I use with lap top which gets unplugged and plugged in many many times.I have vista home edition.

jillherman Jan 19, 2009

only have laptop running vista to all in one
Anonymous May 11, 2010

Are you using different operating systems between the Laptop and your PC??

Vista may be at fault here.

1 Answer

Anonymous

Expert 81 Answers
Posted on Jan 19, 2009

Anonymous

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Well what i would recomment you would be to uninstall the software for your printer & then reinstall the entire application suit for the printer...

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I have a document stuck in the print queue, which won't cancel or restart, help!

Turn off printer for 2 minutes @ least, turn back on, or delete printer and re-install printer. Go to HPsupport website enter your printer model info update drivers.

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My printer, HP 8500, has been trying to delete a document for hours with no apparent results. I am unable to print anything else although it does put a new document in queue. I do not get any error...

There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
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Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron

* Please rate this solution with Thumbs up and comment to help us improve providing support

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Hi,

Click on the link below to solve the print job stuck in Queue problem.

HP Diagnostic Link

Regards,
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Hello and Welcome to FixYa!
There may be many aspects of this issue, but its good to see that HP have written a nice article about this issue. I've attached the link below. Kindly read it throughly and I'm sure that one of the solution will definitely work for.
If you are having any trouble/questions, don't hesitate to ask. I'm here to help.

If you think I was of help, your token of appreciation in the form of rating will be esteemed.
Concerned, Nooh

P.S: Solutions for the Stuck in Print Queue Issue

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Please rate my help++++Thansk for using FIXYA

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I have a document stuck in the print queue, which won't cancel or restart, help!

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HP all in one printer and vista will not work

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Anonymous

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