I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.
Charlie
When i bought the didj i was happy but then when i play no games i down load in the USB and it tell did needs to tune up
Follow these steps To reset the Didj to factory settings and solve your problem:
1) Launch LeapFrog Connect
2) On your computer keyboard, press "Ctrl + Shift + R"
(on a Mac "Command + Shift + R").
This should bring up a window that says "Connect the device you would like to reset"
3) Connect the Didj and turn it on
4) Follow the on screen messaging to reset the Didj
5) Eject the Didj when the reset is complete
6) Recreate the profile on the Didj and then turn it off
7) Close and then open LeapFrog Connect
8) Connect the Didj and turn it on
9) You may be prompted the Didj needs an update. Accept this update
10) Get your parents to sign into the parent account and link a footprint to the current profile.
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Tried 2 computers as well. First I need to get pass downloading the SW which crashed at least 5 times in the middle of downloading. Then I am stucked with 3 different messages all contradicting each others. Message 1, Please plug in the hand held; Message 2, Checking handheld; Message 3, Downloading, do not disconnect. Tried deleting everything in the flash, try reformating the flash, nothing work. They should recall this piece of plastic with a picture of "Need Tune up" in the middle.
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