Performing a factory reset while phone is turned off
1. Press and hold the VOLUME UP, VOLUME DOWN and POWER/LOCK SCREEN buttons.
2. When prompted, press VOLUME DOWN to perform the factory reset, or press any other button to cancel the reset.
3. When prompted, press VOLUME DOWN to turn on the phone.
If your phone hangs or freezes, remove the battery, wait for a few seconds, and then put it back in. After reinserting the battery, turn the phone back on.
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