Question about SanDisk Sansa e200 MP3 Player
I've had my 6gb SanDisk E200R for about six months, and everything has been fine until a few days ago. I plugged it in to put some new songs onto it, dragging and dropping them as usual into the Music folder. I unplugged it and allowed it to "Refresh Database," and then went to look for my music... which was nowhere to be found. I plugged it back in and checked the music folder and the files were still there. They're all Mp3 files with a bitrate of 128kb - 160kb. I thought that it might not be able to play 160kb, but even the 128kb songs aren't showing. I thought that I might just be unable to find them due to odd naming, so I renamed one of them to "zzz - zzz," editing the file information to read "Title: zzz" "Artist: zzz" and "Album: zzz," and deleting the year and other such information, and yet they were still nowhere to be found. I have the latest firmware installed. Anyone know how to fix this problem?
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
Posted on May 26, 2008
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